Guided international passengers during arrival process to ensure smooth transitions.
Facilitated aircraft arrival operations, including door opening procedures for timely passenger disembarkation.
Coordinated with flight crews and airport stakeholders to ensure smooth passenger flow.
Oversaw arrival documentation and gate delivery items to maintain operational efficiency.
F&B Intern
Novotel Suites Ambassador Seoul Yongsan
Seoul
12.2024 - 02.2025
Provided exceptional dining experiences for international guests, enhancing their overall satisfaction.
Upheld rigorous standards of customer satisfaction and service quality, contributing to positive guest feedback.
Collaborated effectively with team members in a high-pressure hospitality environment to ensure seamless service delivery.
Education
Associate's degree - Air travel and Tourism
Suwon Science College
Suwon
2024 - 2026
Skills
Customer Service
Teamwork
Adaptability
Safety Awareness
Problem Solving
EXTRA-CURRICULAR ACTIVITIES
English & Cultural Immersion Program | The University of Queensland, Australia
Participated in English language classes and cultural immersion activities, strengthening English communication skills and cross-cultural adaptability.
Student Ambassador ㅣSuwon Science College
Guided prospective students during admission events.
Conducted campus tours and promoted the Airline Tourism Department.