TAE JU SHIN
Marketer, Customer Service
Seoul,11
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Service Officer
TmoneyCSP
03.2023 - 03.2024
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Streamlined communication between customers and internal departments for timely issue resolution.
Content Marketer
ARTSCLOUD
07.2022 - 02.2023
- Generated leads by creating compelling calls-to-action within marketing materials.
- Boosted brand awareness through the creation of engaging blog posts, social media content, and email campaigns.
- Optimized web content for SEO to improve search engine rankings and drive organic traffic.
- Streamlined internal communication processes through the development of an efficient project management system for tracking content requests and approvals.
Education
Bachelor of Arts - English Literature And Language
Myung Ji University
Seodaemun-gu, South Korea 04.2001 -
Skills
Issue Research
undefinedTimeline
Customer Service Officer
TmoneyCSP
03.2023 - 03.2024
Content Marketer
ARTSCLOUD
07.2022 - 02.2023
Bachelor of Arts - English Literature And Language
Myung Ji University
04.2001 -
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