Highly experienced Field Service Engineer with over a decade of expertise in maintaining, installing, and troubleshooting advanced 3D printing systems, including FDM, PolyJet, SAF technologies, and Desktop Metal Studio Systems. Recognized for consistently delivering exceptional operational performance, achieving an impressive 97% equipment uptime and minimizing downtime to less than two days for major clients such as Hyundai, Samsung, and LG. Proactive problem-solver with a deep understanding of system principles, capable of resolving complex issues that others cannot. Proven leader and mentor who continuously drives improvement in service delivery while supporting team members in overcoming challenges.
- Trained on the entire range of Stratasys equipment, including FDM, PolyJet, SAF technologies.
- Successfully completed training for Desktop Metal’s Studio System.
- Conducted installation, maintenance, and training for advanced 3D printing systems across a wide client base, including major corporations such as Hyundai, Samsung, and LG.
- Maintained exceptional operational efficiency, achieving 97% uptime and limiting downtime to less than 2 days through proactive monitoring and maintenance strategies.
- Acted as the senior engineer, assisting team members with complex technical issues and ensuring effective problem resolution.
- Demonstrated strong troubleshooting skills by resolving challenging issues that others could not, thanks to extensive experience and a thorough understanding of equipment operation principles.
- Delivered professional on-site training and support for customers to optimize system utilization.
- Executed seamless installations of 3D printing equipment, ensuring customer satisfaction and system readiness.
Technical Expertise
Problem Solving & Analysis
Customer Support & Training
Software & Technology Proficiency
Leadership & Collaboration
Basic Desktop (Polyjet LE) CSE Certification
F3300 (FDM HE) CSE Certification
SAF CSE Certification
Desktop Metal CSE Certification
Stratasys F123 Series (FDM LE) CSE Certification
Fortus 900mc (FDM HE) CSE Certification
Basic Eden & Connex / J750 (Polyjet HE) CSE Certification
Makerbot (FDM) Technical Certification
Fortus360/400mc, 380/450mc (FDM HE) CSE Certification
Dimension, uPrint and Mojo (FDM LE) CSE Certification, 03/30/1
Basic Desktop (Polyjet LE) CSE Certification