Taekyoung Won
Sales & Customer Support Specialist
Seoul
Summary
Customer Service and Sales Operations Specialist with proven experience in order processing, invoicing, and client support. Achieved 100% accuracy in monthly accounting closings at Multicampus while handling corporate clients. Skilled in documentation, scheduling, and problem-solving, ensuring smooth operations and strong customer satisfaction in fast-paced environments.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Sales Operation & Customer Support Specialist
Multicampus (via Synergy Consulting)
07.2021 - 07.2022
- Processed test applications, result notifications, billing, invoicing, and monthly closings for 100+ corporate clients with zero errors
- Coordinated OPIc test schedules and managed on-site operations, meeting client requirements
- Responded to B2B/B2C customer inquiries, organized VOC feedback, and maintained service quality
- Handled phone and email support for corporate and individual clients, enhancing customer satisfaction
- Completed 12 months of accounting closings with 100% accuracy, supporting process standardization
Administrative Assistant
United Parcel Service Korea (via CareerWorks)
03.2021 - 07.2021
- Processed internal supply orders and supported inventory control using Oracle system
- Compiled and reported air freight data in Excel, delivering accurate updates to headquarters without delays
- Prepared PPT reports and meeting materials, improving documentation clarity and consistency
- Maintained error-free reporting and standardized English report formats during 4-month assignment
Education
Bachelor’s Degree in Physical Education -
Kyung Hee University
Yongin 04.2001 -
Skills
Proficient in MS Office
Strong Communication Skills
Order Processing and Invoicing
Customer Service and Client Support
Accurate Documentation and Compliance
Multicultural Teamwork
Additional Information
- English Language Training in Canada (Jul 2024 – Feb 2025)
Completed intensive English language program, improving professional communication and cross-cultural skills. - Supervisor, Greedy Donut, Canada (Jun 2023 – Jun 2024)
Promoted within 4 months to Supervisor; managed staff scheduling, customer service, and daily operations in a multicultural environment.
Certification
Computerized Tax Accounting Level 2 (전산세무 2급)
Timeline
Computerized Tax Accounting Level 2 (전산세무 2급)
04-2025
Sales Operation & Customer Support Specialist
Multicampus (via Synergy Consulting)
07.2021 - 07.2022
Administrative Assistant
United Parcel Service Korea (via CareerWorks)
03.2021 - 07.2021
Computer Proficiency Test Level 1 (컴퓨터활용능력 1급)
08-2020
Bachelor’s Degree in Physical Education -
Kyung Hee University
04.2001 -
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