Taeyang Jeong
Growth & Customer Experience Specialist
240 Samsong-ro Goyang-si, Gyeonggi-do
Summary
Multilingual customer experience and growth specialist with hands-on expertise in the music industry, digital marketing, and project management. Proven ability to enhance user engagement, execute data-driven campaigns, and drive cross-functional collaboration in hybrid work environments. Passionate about connecting users and creators through innovative strategies and a deep understanding of the evolving music industry.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Customer Service Specialist
Agoda
Seoul, Seoul
11.2023 - Current
- Handled 40+ daily customer and partner inquiries via phone, email, and chat, delivering prompt, accurate solutions and improving customer experience.
- Utilized digital tools to resolve issues, support self-service, and analyze user needs.
- Collaborated with IT, product, and legal teams to resolve complex cases and enhance service quality.
- Demonstrated strong communication skills in both Korean and English, thriving in a hybrid (remote & in-office) environment.
Call U Mine (Independent Artist)
Music Artist & Project Lead
09.2019 - 01.2023
- Released 5 digital singles, 1 EP album, and 3 music videos; performed in 20+ live shows.
- Led concept planning, production, and digital marketing for EP album, analyzing global music trends and targeting specific audiences.
- Executed marketing campaigns across social media, YouTube, and streaming platforms, optimizing strategies based on real-time data and audience feedback.
- Collaborated with designers, video directors, and producers, building strong industry networks and project management skills.
Teaching and Research Assistant
Jeonbuk National University
Jeonju, Jeollabuk-do
03.2020 - 12.2020
- Managed a project budget of KRW 134M, achieving a 99.8% government fund execution rate.
- Coordinated with 31 instructors, 30 trainees, and multiple partners, ensuring accurate documentation and compliance.
- Developed systematic processes for budget tracking, reporting, and stakeholder communication, adapting to frequent changes during the COVID-19 pandemic.
Education
Bachelor of Business Administration (BBA) - Business Administration
Jeonbuk National University
Jeonju 03.2012 - 08.2021
Skills
- Customer experience improvement
- Digital marketing & campaign execution
- Project & resource management
- Budget planning & financial tracking
- Cross-functional & multicultural collaboration
- Data analysis & reporting (Excel, digital tools)
- Fluent in Korean & English
- Hybrid/remote work adaptability
- Creative concept development
- Music industry insight
Certification
TOEIC (830)
Timeline
Customer Service Specialist
Agoda
11.2023 - Current
TOEIC (830)
03-2023
Teaching and Research Assistant
Jeonbuk National University
03.2020 - 12.2020
Call U Mine (Independent Artist)
Music Artist & Project Lead
09.2019 - 01.2023
Bachelor of Business Administration (BBA) - Business Administration
Jeonbuk National University
03.2012 - 08.2021
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