Taylor Chang
Yorba Linda
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Assistant Manager - Operations
N.E.W.S. Logistics
09.2020 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Receptionist
Saemaul Restaurant K.B.B.Q.
09.2018 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist, Accounts Receivable
Bella Skin Medi Spa
02.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Generated monthly accounts receivable reports to submit developments for management review.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, Arizona, United States03.2024
Skills
- Performance Monitoring and Evaluation
- Labor Negotiations
- Finance and Accounting Oversight
- Daily Ledgers
- Price Structuring
- Procedure Enhancement
- Special Promotions Planning
- Sales Promotion
- Payroll Administration and Timekeeping
- Revenue Generation
- Guest Relations
- Database Maintenance
- Business Leadership
- Budget Administration
- Digital Filing
- Records Organization and Management
- Operations Management
- Team Meetings
- Customer Engagement
- Document Verification
- Administering Payroll
- Payroll Submission
- Oversee Administrative Functions
- Operations Oversight
- Client Needs Evaluation
- Budget Tracking
- Clerical Support
- Inventory Tracking and Management
- Freight Flow
- Accounts Payable and Receivable Auditing
Languages
English
Native language
Korean
Advanced
C1
Spanish
Intermediate
B1
Portuguese
Beginner
A1
Timeline
Assistant Manager - Operations
N.E.W.S. Logistics
09.2020 - Current
Receptionist, Accounts Receivable
Bella Skin Medi Spa
02.2019 - 08.2020
Receptionist
Saemaul Restaurant K.B.B.Q.
09.2018 - 09.2020
Bachelor of Science - Criminal Justice
Arizona State University
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