Thelma Adams

Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
• Participated in community health events, representing pharmacy and providing valuable health information.
• Contributed to team meetings, offering insights for optimizing workflow and patient service.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
• Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
• Assisted in management of prescription deliveries, improving patient convenience.
• Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Managed medication inventory, ensuring availability of all necessary drugs.
• Conducted routine checks of pharmaceutical stocks to maintain quality control.
• Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Managed opening and closing duties for pharmacy.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
• Liaised with other pharmacies to eliminate issues related to product expiration.

• Stocked, labeled and inventoried medication to keep accurate records.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
• Reviewed and verified customer information and insurance provider information.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Supervised 9 pharmacy technicians and coordinated day-to-day assignments.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Set up and modified patient profiles in RX Net to include current information such as medications and insurance details.
• Counted, measured, and compounded medications following standard procedures.
• Collected co-payments or full payments from customers.
• Coordinated verification and filling of more than 375 daily prescriptions in high-volume retail pharmacy environment.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Generated prescription labels using Riley Net, verifying accuracy of patient and medication information.
• Led team of 9 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
• Managed opening and closing duties for pharmacy.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Resolved non-routine issues like third party billing, computer system and customer service issues.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Resolved third-party billing, computer system and customer service issues.
• Generated prescription labels using Software, verifying accuracy of patient and medication information.
• Set up and modified patient profiles to include current medications and insurance details.
• Developed and implemented improvements to pharmacy organization system.

• Prepared instructional materials for group and one-on-one use to comply with established curriculum.
• Provided support during classes, group lessons and classroom activities.
• Delivered curriculum in both one-on-one lessons and group learning environments.
• Monitored student classroom and outdoors activities to promote student safety.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Followed lesson plans designed by absent teachers.
• Adapted teaching methods and instructional materials to meet students' varying needs and interests.
• Enforced school and class rules to maintain order in classroom.
• Distributed textbooks, workbooks, papers and pencils to students.
• Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
• Operated computers or audio-visual aids to supplement presentations.
• Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
• Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
• Took notes and prepared reports on school day activities to provide to primary teacher.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Helped students develop life-long learning skills and good study habits.
• Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
• Supervised lunchroom and recess activities.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Developed rules and set goals to maintain order in classroom.
• Worked with principal's office on disciplinary and safety issues.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.

• Accurately entered data into batch ticketing system using.
• Provided excellent and professional service to ensure customer satisfaction.
• Provided onsite training to new employees.
• Managed work with little supervision.
• Reviewed work orders and communicated with prior shift to assess work needs for the day.
• Documented orders, daily activities, weekly schedules and team performance.
• Kept supervisor informed of job progress and material requirements
• Maintained record accuracy by using work order reporting system.

• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Entered orders into the system and filled medication orders.
• Counseled patients on appropriate use of over-the-counter and prescription medications to educate patients.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Delivered quality care to customers through close collaboration with the pharmacist.
• Received and verified incoming drug inventories and reported discrepancies to lead pharmacist.
• Dispensed approximately 350-500 prescriptions daily.
• Received, reviewed, dispensed and labeled over 350-500 prescriptions daily with expert accuracy. 
• Answered patient questions regarding medication.
• Communicated with insurance companies for billing purposes.
• Prepared requisitions for drugs and supplies as directed by pharmacist.
• Ordered out of stock medications to ensure patients were taken care of accordingly.
• Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Maintained lines of communication with patients, providing instructions and general support.
• Ensured customers received quality care through collaboration with the pharmacist.
• Communicated extensively with patients to provide assistance, support and instructions.

• Determined needs of visitors and provided information or solutions.
• Personally addressed and welcomed 20-30 guests to school per day, improving overall customer service and engagement.
• Personally addressed and welcomed 20-30 guests to school per day, improving overall customer service and engagement.
• Kept reception area clean and organized to provide visitors with positive first impression of company.
• Supported clerical needs of more than 20+ administration and teachers, including taking messages, scanning documents and routing business correspondence.
• Responded to telephone inquiries from parents and delivered information to inform and educate callers.
• Managed and anticipated clerical needs of school employees, including copying, faxing and file management.
• Oversaw office inventory by restocking supplies and submitting purchase orders for new/restock products.
• Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Identified visitors' needs to offer solutions and information.
• Routed business correspondence, documents and messages to correct departments and staff members.
• Answered multi-line phone system and enthusiastically greeted callers.
• Interacted with customers by phone, email or in-person to provide information.
• Provided clerical support, addressing routine and special requirements.
• Increased productivity by cleaning and organizing supplies.
• Screened visitors and issued badges to maintain safety and security.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Prepared meeting rooms and materials and recorded important information.
• Decreased customer hold times by updating office phone call and messaging procedures.
• Produced high-quality communications for internal and external use.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits.
• Placed orders for out of stock medications to ensure patients received their prescriptions on time. 
• Prepared requisitions for drugs and supplies as directed by pharmacist.
• Ensured accuracy and productivity in the performance of operational activities. 
• Prepared medication labels with item name and quantity.
• Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
• Ensured proper entry and processing of patient prescriptions in system.
• Ensured customers received quality care through collaboration with the pharmacist.
• Dispensed medications to patients in accordance with pharmacist orders.
• Delivered quality care to customers through close collaboration with the pharmacist.
• Communicated extensively with patients to provide assistance, support and instructions.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Answered patient questions regarding medication.
• Compiled customer demographic, allergy and medical history background.
• Maintained lines of communication with patients, providing instructions and general support.

• Supported principal investigators during research into Prostate Cancer and Fibromyalgia.
• Designed research and experimental studies, executing research techniques, tests and assays.
• Edited data collection forms and created questionnaires.
• Supported data processing operations and provided survey research assistance.
• Conducted lab and field work to collect and prepare biological samples.
• Applied good documentation practices when recording data and managing source documentation.
• Screened participants enrolled in research study, administering relevant tests and surveys.
• Ordered supplies, stocked work areas and prepared materials for research purposes.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
• Took and recorded patients' temperature, pulse and blood pressure.
• Worked as part of team to execute proper care of body mechanics and safety of patient.
• Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
• Escorted patients to examination rooms and prepared for physician exams.
• Administered IV therapy and treadmill stress tests and ran nerve conduction tests in cardiac unit.
• Maintained community-based customer relationship management (CRM) database by entering data for referrals and appointments.
• Greeted visitors and established the purpose of visit to ensure timely completion of check-in procedure.
• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Performed lab tests and communicated results.
• Prepared specimens for analysis and established proper chronological priorities in testing.
• Communicated extensively with patients to provide assistance, support and instructions.
• Interviewed patients to obtain medical information and measure vital signs, weight and height.
• Provided excellent direct patient care.
• Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.