TIYA JARSO
Jegi-dong, Seoul,
Summary
Highly motivated, Tech professional with a background in ICT research and studies. Seeking to optimize problem-solving and teamwork skills to contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Mercedes Benz Korea/ ISF Net Korea
11.2021 - Current
- Company OS installation for PC's including software installations, reimaging of PC Windows 10, MS Office 365, enterprise anti-virus solutions, ServiceNow ticketing system management, mobile device management, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted in the development of IT Knowledge Base articles to address customer inquires and technical issues
- Managed VIP clients for technical support needs
- Used ticketing system to manage and process support actions and requests.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
IT Operations Intern
Green Climate Fund
12.2020 - 09.2021
- Responsible for on-boarding and off-boarding employees.
- Headed an asset management project by integrating assets with ServiceNow system.
- Drafted guidelines for troubleshooting software issues.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
Research Assistant
Professor Mark Whitaker
06.2020 - 09.2020
- Conducted meticulous research on sustainable commodities used in daily lives and wrote a report
- Identified research related information and answered multifaceted questions
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Reviewed documents and data to identify trends and patterns.
Intern
Dal Group
08.2019 - 08.2019
- Assisted the IT department in designing electronic forms for product suppliers using Microsoft Office InfoPath 2010
- Created a dimensional model for the reservation system.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science - Technology Systems Management
SUNY Korea, Stony Brook University
Skills
- ITIL Knowledge
- IT Asset Management
- IT Documentation
- Issue Troubleshooting
- Remote Desktop Support
Certification
ITIL Foundation
AZ 900 Azure Fundamentals
Timeline
IT Support Engineer
Mercedes Benz Korea/ ISF Net Korea
11.2021 - Current
IT Operations Intern
Green Climate Fund
12.2020 - 09.2021
Research Assistant
Professor Mark Whitaker
06.2020 - 09.2020
Intern
Dal Group
08.2019 - 08.2019
Bachelor of Science - Technology Systems Management
SUNY Korea, Stony Brook University
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