Toni Momchilova
University Student
Sofia
Summary
Dynamic and goal-oriented professional with experience at K-Food Bulgaria and Costa Coffee, adept in complex problem-solving and beverage preparation. Excelled in creating a cohesive team environment and enhancing customer service through active listening and adaptive strategies. Achieved significant performance improvements, demonstrating a strong blend of visual merchandising skills and a team player attitude.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Sales Assistant
K-Food Bulgaria
01.2023 - 01.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Barista
Costa Coffee
06.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
First Language School
Varna, Bulgaria 04.2001 -
Skills
Complex Problem-Solving
Adaptive and creative
Display building
Visual Merchandising
Time Management
Goal-Oriented
Team Player
Active listener
Verbal and written communication
Performance Improvement
Timeline
Sales Assistant
K-Food Bulgaria
01.2023 - 01.2024
Barista
Costa Coffee
06.2022 - 09.2022
High School Diploma -
First Language School
04.2001 -
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