TRESIA TRESIA
Shipping Officer
Batam
Summary
Proven Assistant Customer Service Manager at DSV Air & Sea, adept in customer engagement and problem-solving. Excelled in optimizing service delivery and fostering strong customer relationships, significantly enhancing team efficiency. Skilled in Microsoft Office and CRM software, with a talent for mentoring teams towards achieving excellence in customer satisfaction.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Assistant Customer Service Manager
DSV Air & Sea
BATAM, Riau Islands
01.2023 - Current
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Contributed to team success by consistently achieving performance metrics for call resolution, response time, and customer feedback.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Ensured consistent delivery of high-quality service by regularly reviewing call recordings and providing targeted coaching for staff development.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Bachelor of Science - COMPUTER SCIENCE
UNIVERSITAS INTERNATIONAL BATAM
BATAM, INDONESIA 11.2009 - 11.2013
Skills
Customer engagement
Customer relations
Team development
Customer service
Problem-solving
Microsoft outlook, word, and Excel
Verbal and written communication
Customer focused
Purchasing and procurement
Timeline
Assistant Customer Service Manager
DSV Air & Sea
01.2023 - Current
Bachelor of Science - COMPUTER SCIENCE
UNIVERSITAS INTERNATIONAL BATAM
11.2009 - 11.2013
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