Summary
Overview
Work History
Education
Skills
Timeline

Tyler Hammer

Seoul

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

8
8
years of professional experience

Work History

Solutions Architect

SendBird
01.2021 - Current
  • Maintained current and in-depth understanding of business processes, needs and objectives.
  • Worked with developers and engineers to realize technological solutions.
  • Analyzed [Type] solutions proposed to meet diverse business requirements.
  • Broke down technical ideas and issues into non-technical terms for business executives.
  • Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
  • Primary developer for Support Chat - Support Connector product
  • Sole developer for Odin, a realtime translation and automation service for interaction with internal and external users across the globe

Associate Software Engineer

Genesys Telecom Labs
08.2019 - 01.2021
  • Managed automated testing initiatives for telephony platform in several languages including, JavaScript and C++
  • Triage and debug reports from technical support organization
  • Developed comprehensive tooling to automate deployment and configuration of testing environments to be managed by CI/CD
  • Developed internal tooling for company wide consumption including internal chat bot to assist with incident management, information access, metric analysis and more
  • Maintain physical infrastructure including servers, network switches and telephony devices

Senior Systems Engineer

Genesys Telecom Labs
10.2017 - 08.2019
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Performed root cause analysis to provide resolutions for production issues.
  • Created manuals and taught training sessions to educate co-workers on new systems.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.

Education

Bachelor of Science - Show Production

Full Sail University, Orlando, Florida
10-2015

Skills

  • Reviewing proposals
  • Resource planning
  • Requirements gathering
  • Containerization technologies
  • Improving processes
  • Automation
  • API development

Timeline

Solutions Architect - SendBird
01.2021 - Current
Associate Software Engineer - Genesys Telecom Labs
08.2019 - 01.2021
Senior Systems Engineer - Genesys Telecom Labs
10.2017 - 08.2019
Full Sail University - Bachelor of Science, Show Production

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Tyler Hammer