Valeria Hernandez-Vaca Lopez

Assisted the Academic Operations team in administrative and logistic functions regarding students, such as events, documents, data management, and inventory control.

• Tracked and processed expenses and payments.
• Managing the database of clients and projects, and updating sales activity in the ERP system.
• Improved the quotation process to minimize mistakes.
• Assisted the Key Account Manager in closing deals by providing additional support or information when needed.

Translated educational materials from Spanish to English.

• Monitoring and updating the database of shipments, and generating monthly reports.
• Revised documents for smooth customs clearance and invoicing.
• Provided customer support via phone, email, and chat channels, ensuring timely responses to all inquiries.

• Manage the database of customer orders, and generate shipment documents.
• Implemented new processes to streamline the documentation process.
• Provided customer and vendor support via email or phone to ensure smooth operations.