Woo In Kim
Seoul, South Korea,Seoul
Summary
Customer-focused professional experienced in assisting international passengers within airport settings. Offers strong intercultural communication and adaptability, effectively engaging with diverse individuals. Fluent in Korean and English, with advanced proficiency in German. Committed to enhancing customer service and ensuring a safe, comfortable travel experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ground Staff
Sharp Aviation K
Incheon
07.2025 - Current
- Managed customer interactions throughout airport journey, ensuring smooth experiences for international passengers.
- Facilitated seamless check-in, boarding, and transfer processes, improving overall passenger experience.
- Resolved passenger issues during operational disruptions and delays, minimising inconvenience and maintaining service quality.
- Provided exceptional customer care to enhance passenger satisfaction in a dynamic environment.
English Instructor
Godeungeo.com Academy
Seoul
12.2020 - 07.2024
- Delivered academic support and personalised learning assistance tailored to individual student needs.
- Built strong relationships with students and parents through clear and effective communication, fostering a supportive learning environment.
- Applied interpersonal problem-solving and customer service skills to enhance student engagement and satisfaction in the educational setting.
Education
Bachelor of Arts - German Language and Literature
Ewha Womans University
Seoul01-2026
Certificate of Higher Education - German Language
Daeil Foreign Language High School
Seoul01-2021
Skills
- Ground handling
- Customer service
- Time management
- Communication skills
- Relationship management
- Cultural awareness
- Active listening
- Team leadership
Languages
English
Advanced
C1
German
Intermediate
B1
Certification
- Goethe-Zertifikat B1
- TOEIC 890 certified
Timeline
Ground Staff
Sharp Aviation K
07.2025 - Current
English Instructor
Godeungeo.com Academy
12.2020 - 07.2024
Bachelor of Arts - German Language and Literature
Ewha Womans University
Certificate of Higher Education - German Language
Daeil Foreign Language High School