WOOYEON YOO
Banking Operations
Seoul,Seoul
Summary
As a member of SMBC Bank, I'll provide friendly and accurate service so that customers can say, "had a good experience doing business with SMBC Bank."
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Retail Banking Associate
Namyang Savings Bank
Gyeonggi-do, Gyeonggi-do
2022.09 - 2024.02
- Enhanced customer satisfaction by providing efficient and personalized banking solutions.
- Conducted detailed financial assessments for loan applications, leading to higher approval rate with lower default risk.
Office Assistant
KEB Hana Bank
2021.07 - 2022.01
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Barista
Starbucks
2019.04 - 2019.05
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
Education
Bachelor of Arts - Business Administration, Economics
Seokyeong University
Seoul, Korea 2016.01 - 2021.02
Skills
Customer Service
Excellent Communication
Certification
Certified Credit Analysis (Korea Banking Institute)Certified Accounting Manager intermediate level (Samil Accounting Corporation)
language
English
- YBM TOEIC 865
- OPIC (ACTFL) IH
Timeline
Certified Credit Analysis (Korea Banking Institute)Certified Accounting Manager intermediate level (Samil Accounting Corporation)
2023-11
Retail Banking Associate
Namyang Savings Bank
2022.09 - 2024.02
Certified Accounting Manager Intermediate level(Samil PwC)
2022-01
Office Assistant
KEB Hana Bank
2021.07 - 2022.01
Barista
Starbucks
2019.04 - 2019.05
Bachelor of Arts - Business Administration, Economics
Seokyeong University
2016.01 - 2021.02