WOOYEON YOO
Banking Operations
Seoul,Seoul
Summary
As a member of SMBC Bank, I'll provide friendly and accurate service so that customers can say, "had a good experience doing business with SMBC Bank."
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Retail Banking Associate
Namyang Savings Bank
Gyeonggi-do, Gyeonggi-do
09.2022 - 02.2024
- Enhanced customer satisfaction by providing efficient and personalized banking solutions.
- Conducted detailed financial assessments for loan applications, leading to higher approval rate with lower default risk.
Office Assistant
KEB Hana Bank
07.2021 - 01.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Barista
Starbucks
04.2019 - 05.2019
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
Education
Bachelor of Arts - Business Administration, Economics
Seokyeong University
Seoul, Korea 01.2016 - 02.2021
Skills
Customer Service
Excellent Communication
Certification
Certified Credit Analysis (Korea Banking Institute)Certified Accounting Manager intermediate level (Samil Accounting Corporation)
language
English
- YBM TOEIC 865
- OPIC (ACTFL) IH
Timeline
Certified Credit Analysis (Korea Banking Institute)Certified Accounting Manager intermediate level (Samil Accounting Corporation)
11-2023
Retail Banking Associate
Namyang Savings Bank
09.2022 - 02.2024
Certified Accounting Manager Intermediate level(Samil PwC)
01-2022
Office Assistant
KEB Hana Bank
07.2021 - 01.2022
Barista
Starbucks
04.2019 - 05.2019
Bachelor of Arts - Business Administration, Economics
Seokyeong University
01.2016 - 02.2021
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