Summary

Overview

Work History

Education

Skills

Languages

Timeline

YEENA CHO

Mapo-gu

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

1

1

year of professional experience

Work History

Concierge Agent

SEOUL DRAGON CITY

SEOUL

02.2024 - Current

Provided information about local attractions, restaurants, entertainment venues, and shopping areas.
Assisted with the coordination of special events or functions taking place at the hotel.
Maintained up-to-date knowledge of all hotel services and promotions to ensure accurate information is provided to guests.
Prepared daily reports detailing guest arrivals and departures, room occupancy rates, VIP bookings.
Managed multiple tasks simultaneously while ensuring quality service delivery.
Assisted guests with reservations for tours and transportation.
Ensured all messages were delivered promptly to guests' rooms or other designated locations within the hotel premises.
Performed administrative duties such as filing paperwork and responding to emails.
Maintained an organized system for tracking lost and found items.
Greeted guests upon arrival, offering assistance with luggage and transportation.

Education

CULTURE MEDIA

YONSEI UNIVERSITY

SEOUL

02-2023

Skills

Guest Relations
Local Area Knowledge
Strong interpersonal skills
Customer service expertise
Administrative Support

Customer Service
Social media networking
Excellent Multitasking
VIP services
[MANDARIN AND KOREAN] Fluency

Languages

Korean

First Language

Chinese (Mandarin)

Proficient (C2)

C2

Timeline

Concierge Agent

SEOUL DRAGON CITY

02.2024 - Current

CULTURE MEDIA

YONSEI UNIVERSITY