Yeeun Park
Customer Experience Specialist
Summary
Accomplished Service Coordinator with a proven track record at Jewelry Plastic Surgery Clinic, enhancing service delivery and client satisfaction through effective communication and proficient use of office programs. Successfully reduced client wait times and managed high-volume inquiries, demonstrating exceptional organizational skills and a commitment to excellence.
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Communication Marketing Intern
Samsung Electronics
04.2024 - 11.2024
- Contributed to the development of press releases that generated media coverage for company events and announcements.
- Supported the creation of compelling visual designs for marketing materials, showcasing client offerings effectively.
- assisted in researching consumer reactions to new products and in verifying the effective operation of stores
- Analyzed website traffic data to inform decisions on content strategy adjustments, increasing online conversions.
Customer Service Cashier
Hanaro Mart
05.2022 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Officer
Muse Clinic
09.2021 - 03.2022
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Bachelor of Creative Industries - Interaction Design
Queensland University of Technology
Brisbane, Austraila 04.2001 -
Skills
Customer relationship management
Proficiency in office programs(Excel, Word, PowerPoint)
Service monitoring and evaluation
Excellent communication(verbal and written)
Problem-solving and conflict resolution
Timeline
Communication Marketing Intern
Samsung Electronics
04.2024 - 11.2024
Customer Service Cashier
Hanaro Mart
05.2022 - 02.2023
Customer Service Officer
Muse Clinic
09.2021 - 03.2022
Bachelor of Creative Industries - Interaction Design
Queensland University of Technology
04.2001 -
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