Yejin Cheon
Republic of Korea
Summary
Hospitality and beverage professional with diverse experience in five-star hotels, fine dining, wine retail, sales, and customer service. Experienced in guest relations, beverage service, wine sales, and staff training, with a strong understanding of premium hospitality standards. Adaptable, communicative, and committed to creating exceptional guest experiences.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Team Member
Trans Cosmos
Seoul
04.2025 - 08.2025
- Resolved customer issues and service problems, enhancing satisfaction and loyalty while working with Samsung.
Manager
CSR Wine
Seoul
03.2022 - 03.2025
- Managed wine listings and sales operations, provided tailored wine recommendations to customers, and promoted new wine selections to staff at Banyan Tree Seoul Club&Spa.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Executed sales initiatives for retail stores, contributing to revenue growth.
Receptionist
JRW (On the Border)
Seoul
04.2021 - 03.2022
- Streamlined table turnover and seating to enhance customer flow.
- Showcased expertise in Mexican cuisine while providing personalised customer service.
Pole Dance Instructor
Slow Life
Seoul
08.2021 - 02.2022
- Planned and conducted pole dance classes tailored to students’ skill levels, prioritizing safety.
- Promoted and sold class packages through customer communication and online marketing, resulting in increased revenue.
- Facilitated one-on-one training sessions for students to enhance their skills.
Waitress
Park Hyatt Seoul Hotel
Seoul
07.2017 - 12.2020
- Provided personalized service based on extensive knowledge of Japanese dining and over 1,000 alcoholic beverages, including whisky and cocktails.
- Delivered high-quality service meeting five-star hotel standards to enhance guest experience.
- Trained junior staff on brand service standards, Japanese cuisine, and beverage knowledge to ensure consistent service quality.
Waitress
Conrad Seoul Hotel
Seoul
11.2016 - 05.2017
- Trained in five-star hotel service standards to provide exceptional guest experiences.
- Gained experience in flexible shift work.
Education
Chinese Language Program
Liaoning Normal University
Dalian, Liaoning, China01-2026
Chinese Language Program
Donghua University
Shanghai, China01-2026
Counseling
Kyunghee Ciber University
Seoul, Korea01-2023
Airline Service
Seoul Tourism High School
Seoul, Korea01-2017
Skills
- Hospitality management
- Alcoholic beverage knowledge
- Food service excellence
- Sales strategies
- Time management
- Conversational Chinese
Languages
Chinese (Mandarin)
Proficient
C2
English
Upper Intermediate
B2
Certification
- HSK Level 5
- WSET Level 3
- WSET Level 2
- WSET Sake 1
- Bartender Certificate (Korean National Technical Qualification)
Timeline
Team Member
Trans Cosmos
04.2025 - 08.2025
Manager
CSR Wine
03.2022 - 03.2025
Pole Dance Instructor
Slow Life
08.2021 - 02.2022
Receptionist
JRW (On the Border)
04.2021 - 03.2022
Waitress
Park Hyatt Seoul Hotel
07.2017 - 12.2020
Waitress
Conrad Seoul Hotel
11.2016 - 05.2017
Chinese Language Program
Liaoning Normal University
Chinese Language Program
Donghua University
Counseling
Kyunghee Ciber University
Airline Service
Seoul Tourism High School