Yelim Im
Siheung-si,Gyeonggi-do
Summary
Energetic and highly responsible professional with international experience in hospitality and customer service. Adept at providing exceptional service, clear communication, and effective problem-solving. Known for a strong service mindset, high-energy attitude, and ability to build positive client relationships. Fluent in English and Korean, with proven success in dynamic environments across Australia, Canada, and South Korea, ensuring customer satisfaction and operational efficiency. Skilled at interpreting, teaching, and managing relations, consistently demonstrating adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FRONT OFFICE ALL ROUNDER
Sofitel Sydney Wentworth
Sydney
04.2022 - 08.2023
- Operate the switchboard and correctly transferring incoming calls to the appropriate person
- Use One Touch's programs and systems correctly (HotSOS)
- Handle accommodation and restaurant reservations and enquiries
- Provide quality service to the customer
- Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
INTERPRETER
2023 Korean Brand Expo in Oceania
Sydney
05.2023
- Interpret for the CEO and the buyers at the 2023 Korean Brand Expo in Oceania, a business-to-business conference showcasing
- Prepare and research business and eco-friendly terms and issues, as well as product descriptions and specifications
- Switch between dialogue and simultaneous interpreting modes, depending on the situation and the audience.
RESERVATIONS MANAGER
Paradise city hotel
Incheon
02.2018 - 09.2018
- Welcome guests daily, especially being proficient in English to welcome English speakers as the hotel was near Incheon international airport
- Deliver fast, friendly and knowledgeable service with positive and bright energy
- Assist customers via phone by providing confirmations, answering questions and offering general information
- Interact with other team members particularly at the swimming pool reception, helping customers with booking for additional facilities.
PRIVATE ENGLISH LANGUAGE TUTOR
JLS English Academy
Incheon
02.2021 - 01.2022
- Provide only English-speaking classes for primary and middle school students, developing motivating activities
- Connect with advanced learners (mostly middle and high school students) to help improve their reading and grammar skills
- Support students in a professional but friendly way by giving specific and genuine advice to their individual concerns
- Consult actively with parents and teachers to determine student needs, develop tutoring plans, and assess student progress.
CUSTOMER SERVICE REPRESENTATIVE
Family Service Toronto
Toronto
01.2019 - 10.2019
- Answer incoming telephone calls firsthand with customers and resolved any inquires via emails facilitating customer service
- Assist customers with primary invoice jobs as the program mainly dealt with reimbursement funding
- Document every customer correspondence in CRM to track requests, problems and solutions
- Sort, organize office records and maintained them as confidential documents.
Education
Master of Arts - Translation And Interpreting (English-Korean)
Macquarie University
Sydney, Australia02-2024
Bachelor of Arts - English Language And Literature
Inha University
Incheon, South Korea08.2020
Skills
- Written and Verbal Communication
- Fluent in Korean and English
- Courteous with Strong Service Mindset
- High-Energy Attitude and high responsibility
Languages
- English, Full Professional
- Korean, Native/ Bilingual
Certification
- TOEIC 990
- TOEIC Writing AH
- OPIC Speaking AL
Languages
Korean
First Language
English
Proficient (C2)
C2
Timeline
INTERPRETER
2023 Korean Brand Expo in Oceania
05.2023
FRONT OFFICE ALL ROUNDER
Sofitel Sydney Wentworth
04.2022 - 08.2023
PRIVATE ENGLISH LANGUAGE TUTOR
JLS English Academy
02.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
Family Service Toronto
01.2019 - 10.2019
RESERVATIONS MANAGER
Paradise city hotel
02.2018 - 09.2018
Master of Arts - Translation And Interpreting (English-Korean)
Macquarie University
Bachelor of Arts - English Language And Literature
Inha University
- TOEIC 990
- TOEIC Writing AH
- OPIC Speaking AL
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