Yeojin Park
Cabin Crew
Gwangju
Summary
Over 2 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism, positive attitude, and, brightest smile.
In 2016, independently moved to Canada to study abroad, which has enhanced ability to adapt to various cultures. Fluent in both Korean and English, thrive in multicultural environments and am eager to bring these skills to new challenges.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Downtown Community Court Runner
Elizabeth Fry Society
Vancouver, BC
2 2024 - Current
- Increased accuracy in case tracking by meticulously updating internal databases and spreadsheets with current information for approximately 40 cases.
- Managed client reception, documentation, and transitions, ensuring a smooth, efficient, and supportive experience throughout their legal process.
- Guided an average of 3 clients through essential procedures and release processes, maintaining accuracy and enhancing overall service quality.
- Maximized client satisfaction through prompt responses to inquiries about document status updates or procedural questions related to their cases.
Interim English Teacher (Internship)
GNB & Parallax English School
Buk-gu, Gwangju
01.2022 - 08.2022
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with approximately 130 students and faculty.
- Acquired problem-solving and communication skills in a fast-paced environment by identifying and addressing concerns of students and parents.
- Utilized active listening to understand client's needs and provided information and solutions to address their questions and objections.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Assistant Manager
Dal.Komm Coffee
Gwangsan-gu, Gwangju
03.2020 - 11.2021
- Demonstrated a professional and friendly demeanor in all interactions, effectively addressing complaints and building trust and rapport with an average of 100 customers each day.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies, such as developing delivery platform during pandemic which resulted a 40% increase in revenue.
- Collaborated with 10 team members to ensure efficient and effective service delivery during rush hour, maintaining a positive and productive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store following company mandated procedures.
- Demonstrated strong organizational skills and attention to detail in managing inventory and ordering supplies for the branch.
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, Vancouver, Canada 09.2019 - 12.2024
High School Diploma -
Dauphin Regional Comprehensive Secondary School
Dauphin, Winnipeg, Canada 01.2016 - 06.2018
Skills
Bilingual (English, Korean)
Teamwork and Collaboration
Active Listening
Customer Engagement
Problem-solving skills
Adapting to Different Learning Styles
Special Needs Support
Cross-cultural communication
Customer experience management
Health and safety compliance
Staff Training and Development
Recruitment and hiring
Food Safety Standards
Marketing and Promotions
Scheduling and Time Management
Team Leadership
Confidentiality Practices
Call Management
Product Knowledge
Microsoft Teams
Fully Vaccinated
Languages
Korean
Native language
English
Advanced
C1
Certification
Legal studies certificate
Hobbies
- Passionate about traveling and exploring new places; I’ve visited over 15 countries.
- Enthusiastic scuba diver with an advanced certification; I also enjoy free diving.
- A lifelong swimmer who still loves diving into the water whenever possible.
- Enjoy singing and frequently indulge in it as a favorite pastime.
Timeline
Legal studies certificate
03-2023
Interim English Teacher (Internship)
GNB & Parallax English School
01.2022 - 08.2022
Assistant Manager
Dal.Komm Coffee
03.2020 - 11.2021
Bachelor of Arts - Criminology
Simon Fraser University
09.2019 - 12.2024
High School Diploma -
Dauphin Regional Comprehensive Secondary School
01.2016 - 06.2018
Downtown Community Court Runner
Elizabeth Fry Society
2 2024 - Current