YEONGROK
BANKER
Gyeonggi-do,41
Summary
Proven banker at IBK기업은행 with a track record of enhancing bank profitability through effective cross-selling and exceptional customer service. Skilled in loan approvals and relationship management, I consistently exceeded sales targets by fostering strong client relationships and providing accurate financial advice, achieving a high rate of customer satisfaction and loan approval success.
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds, and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Professional in financial sector, bringing valuable experience in client relationship management and financial analysis. Recognized for collaborative approach and reliability in dynamic environments. Known for leveraging analytical skills and attention to detail to drive results and support team objectives.
Overview
7
7
years of professional experience
2
2
Languages
Work History
BANKER
INDUSTRIAL BANK OF KOREA
12.2017 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
- Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Bachelor's Degree - Economics
UNIVERSITY OF SEOUL
SEOUL 04.2001 -
Skills
Customer service
Consumer banking
Bank sales
Relationship management
Loan approvals
Loan origination
Consultative sales
Money handling
Investment advice
Trade finance
Timeline
BANKER
INDUSTRIAL BANK OF KOREA
12.2017 - Current
Bachelor's Degree - Economics
UNIVERSITY OF SEOUL
04.2001 -
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