Yeonjae Lee
Seoul
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
11
11
years of professional experience
2
2
Languages
Work History
English Teacher
YBM
03.2021 - Current
- Implemented project-based learning activities to foster critical thinking and real-world application of language skills.
- Developed strong relationships with parents to ensure consistent communication about student progress and needs.
- Managed classroom behavior effectively through clear expectations and consistent reinforcement of rules and consequences.
- Collaborated with colleagues to create interdisciplinary units that contextualized learning for a richer educational experience.
- Kept classroom organized, clean and safe for students and visitors.
Cabin Crew
Emirates Airlines
10.2014 - 04.2020
- Ensured safety and comfort of customers onboard aircraft.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers.
Education
Bachelor's - Commerce
RMIT University
Ho Chi Minh City, Vietnam 04.2001 -
Skills
Customer assistance
Safety awareness
Cultural sensitivity
Grooming and personal hygiene
Emergency procedures
Complaint handling
Food and beverage service
Reliability and punctuality
Timeline
English Teacher
YBM
03.2021 - Current
Cabin Crew
Emirates Airlines
10.2014 - 04.2020
Bachelor's - Commerce
RMIT University
04.2001 -