YEONMI SEO
Junior
Gangseo-gu
Summary
I’m an early-career professional who enjoys understanding people — what they need, what they value, and how small insights can shape better experiences.
I first worked at a furniture store, helping customers choose products that fit their lifestyles. Through that experience, I realized how much I enjoy 1:1 interaction and turning conversations into meaningful outcomes.
Later, I joined intern at Air Premia, where I learned how customer experience and data come together in the aviation industry.
Overview
2
2
years of professional experience
Work History
Intern
Air Premia
02.2025 - 08.2025
- Planned and executed the renewal of in-flight merchandise, drafting the official proposal and internal approval documents for management review.
- Launched new branded items across 8 aircraft and routes, leading the full process from concept planning and vendor selection to cost negotiation, packaging, and product launch.
- Analyzed 40,000–50,000 monthly responses across 8 international and domestic routes, compiling insights within a 2-day turnaround.
- Supported cross-departmental discussions on root causes of NPS fluctuations and drove immediate corrective actions to improve customer satisfaction.
- Redesigned the visual layout and product thumbnails using Figma to improve visibility and engagement in the IFE interface.
Intern
Air Premia
07.2024 - 12.2024
- Managed full-cycle settlement operations for all business transactions, improving reporting accuracy and workflow efficiency.
- Prepared, documented, and organized meeting minutes to support smooth cross-team communication and project execution.
- Developed in-flight paid service ideas and delivered industry trend analyses to leader, contributing to service planning and product decisions.
- Conducted Wi-Fi revenue performance analysis and handled refund operations, supporting revenue insights and customer issue resolution
Salesperson
Iloom
07.2023 - 06.2024
- Ranked No.1 in monthly sales among all store planners by improving conversion rates through trust-based communication and tailored product recommendations.
- Engaged with customers to understand their needs, leading to successful upselling and improved product knowledge among team members.
- Developed Excel-based customer handover log to reduce customer complaints and improved overall store efficiency by ensuring smooth information sharing between staff.
Education
Bachelor's Degree - Business Management
Koera Aerospace University
Goyang, South Korea 04.2001 -
Skills
Advanced Excel proficiency
Additional Information
- Grand Prize – ChatGPT-Based Startup Innovation Program (2024) : Learned prompt-engineering techniques for business ideation and applied ChatGPT to develop a startup concept, earning the top prize after a four-week program.Learned prompt-engineering techniques for business ideation and applied ChatGPT to develop a startup concept, earning the top prize after a four-week program.
- Grand Prize – KAU Startup Innovation Competition (2023) : Developed a B2B platform connecting advertisers with video editors to streamline outsourcing workflows in the media production industry.
Conducted biweekly interviews with field professionals, designed UX/UI prototypes using Figma, and presented a validated MVP at the KAU CEO Alumni Association, earning the Grand Prize. - 7th Place – Boeing Day Creative Space Exploration Challenge (2022) : Developed “Space Cloud,” an orbital logistics network concept supporting future space missions through modular in-space resupply and delivery systems.
- Excellence Award – KAU Startup Innovation Competition (2022) : Developed a matching service connecting YouTubers with editors. Created a full business plan with market and financial analysis, user flow design, and a 3-month development sprint.
Timeline
Intern
Air Premia
02.2025 - 08.2025
Intern
Air Premia
07.2024 - 12.2024
Salesperson
Iloom
07.2023 - 06.2024
Bachelor's Degree - Business Management
Koera Aerospace University
04.2001 -