Yeo Ripley
Clinical Mental Health Counseling Student
Summary
DEROS: In Okinawa, Japan until January 10, 2030.
I possess compassionate communication and empathetic listening skills and am adept at providing support and guidance. Understanding the dynamics of domestic violence and crisis intervention, I bring skills in conflict resolution and resource coordination. I am committed to positively impacting individuals by empowering them to regain control of their lives. I am experienced with crisis intervention, providing essential support to domestic violence survivors. I am ready to utilize effective communication and advocacy skills to help navigate the legal and social services available for clients. I intend to practice with trauma-informed care and a client-centered approach that will help create a total and complete safe space for clients. I am ready to practice to help clients find and accept their resiliency with utmost cultural sensitivity in practicing with cultural humility at heart.
Overview
10
10
years of professional experience
43
43
years of post-secondary education
2
2
Languages
Work History
Environmental Health Administrative Assistant I
Tacoma Pierce County Health Department
10.2020 - 05.2021
- Work is performed within well-defined directives, instructions, and procedures.
- Collaborated closely with healthcare professionals across various departments, streamlining administrative processes and improving patient flow.
- Answered inquiries from general public, patients, and clinical providers.
- Coordinated appointments between multiple departments, minimizing scheduling conflicts and reducing patient wait times.
- Proactively identified areas for improvement within the administrative team, implementing changes that led to increased productivity and more effective communication.
- Promoted adherence to safety protocols within the office environment by regularly reviewing guidelines with staff members and monitoring compliance efforts.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices within health administration.
- Increased efficiency in document processing by implementing digital filing systems that reduced paper usage while maintaining high security standards.
- Supported healthcare providers with accurate transcription of medical notes, facilitating clear communication among team members and improving overall patient care.
Education Senator
University of Washington Tacoma Student Government
11.2019 - 06.2020
- The Senate is the opinion-making body of ASUWT (Associated Students of the University of Washington Tacoma).
- The position constitutes the representative voice of the students at the University of Washington Tacoma.
- Through its deliberations and powers as outlined in the ASUWT Constitution, responsible for guiding the Executive Board as well as having a seat on multiple committees on campus.
- Strengthened community relations by organizing and participating in local events and initiatives.
- Safeguarded civil liberties by opposing legislation that infringed upon individual rights or marginalized specific groups of students.
- Represented interest of UWT student population and wrote and supported legislation.
- Encouraged transparency in government by implementing open-door policies and hosting town hall meetings regularly.
- Collaborated with fellow Senators on bipartisan efforts, promoting cooperation and effective policymaking.
- Served on various committees and listened to presentations from faculty, staff, and students.
Server
Mandolin Sushi & Steakhouse
09.2017 - 12.2018
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Student & Cultural Affairs Senator
Pierce College FS Student Government
08.2017 - 06.2018
- The Senate is the opinion-making body of Pierce College Fort Steilacoom.
- The position constitutes the representative voice of the students at Pierce College Fort Steilacoom.
- Through its deliberations and powers as outlined in the Student Government Constitution, it is responsible for guiding the Executive Board as well as having a seat on multiple committees on campus.
- Strengthened community relations by organizing and participating in local events and initiatives, such as organizing volunteer opportunities to make, pack, and ship out goods to Africa and Latin America.
- Safeguarded civil liberties by opposing legislation that infringed upon individual rights or marginalized specific groups of students.
- Represented interest of Pierce College Fort Steilacoom student population and wrote and supported legislation.
- Encouraged transparency in government by implementing open-door policies and hosting town hall meetings regularly.
- Collaborated with fellow Senators on bipartisan efforts, promoting cooperation and effective policymaking.
- Served on various committees and listened to presentations from faculty, staff, and students.
Retail Sales Associate
T-Mobile
11.2015 - 08.2017
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Teller
US Bank
01.2015 - 11.2015
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on use of banking website and mobile apps.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
Food Operations Specialist
US Army (Active)
04.2011 - 05.2012
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Maintained well-organized mise en place to keep work consistent.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Placed orders to restock items before supplies ran out.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Enhanced dining experience by crafting innovative menu items tailored to seasonal ingredients.
- Designed and executed catering menus for high-profile events, adapting offerings to meet diverse client needs.
Education
Master of Science - Clinical Mental Health Counseling
Capella University
Online 04.2001 - Current
Master of Arts - Clinical Mental Health Counseling
Seattle University
Seattle, WA 04.2021 - 01.2022
Bachelor of Arts - Interdisciplinary Arts and Sciences
University of Washington Tacoma
Tacoma, WA 04.2001 - 01.2020
Skills
- Mental health awareness
- Client confidentiality
- Safety planning
- Multicultural sensitivity
- Legal advocacy
- Boundaries establishment
- Self-care practices
- Victim advocacy
- Data collection
- Substance abuse
- Legal support
- Teamwork
- Mental health treatment
- Patient counseling
- Clinical assessment
- Trauma-informed care
- Problem-solving
- Case documentation
- Behavior management
- Comprehensive project execution
- Effective time management
- Relationship management
- Customer service expertise
- Confident speaking abilities
- Effective communication
- Detail-oriented organization
- Collaboration skills
- Experienced with various technologies
- Virtual meeting facilitation
- Experienced in creating presentations using Google Slides
Timeline
Master of Arts - Clinical Mental Health Counseling
Seattle University
04.2021 - 01.2022
Environmental Health Administrative Assistant I
Tacoma Pierce County Health Department
10.2020 - 05.2021
Education Senator
University of Washington Tacoma Student Government
11.2019 - 06.2020
Server
Mandolin Sushi & Steakhouse
09.2017 - 12.2018
Student & Cultural Affairs Senator
Pierce College FS Student Government
08.2017 - 06.2018
Retail Sales Associate
T-Mobile
11.2015 - 08.2017
Teller
US Bank
01.2015 - 11.2015
Food Operations Specialist
US Army (Active)
04.2011 - 05.2012
Master of Science - Clinical Mental Health Counseling
Capella University
04.2001 - Current
Bachelor of Arts - Interdisciplinary Arts and Sciences
University of Washington Tacoma
04.2001 - 01.2020
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