Yewon Kim

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Contributed to the development of knowledge bases, manuals, and training materials for new hires or less experienced technicians.
• Collaborated with other departments to resolve interconnected technical problems efficiently.
• Maintained accurate documentation of customer interactions, troubleshooting steps, and resolutions.
• Managed inventory of tools, equipment, and supplies to ensure readiness for repair work or installations.

Helped students from elementary to high school to connect the best foreign environment for their studies abroad.