Jae Eun Yoo
FOH Manager
77, Hyanggi-ro, Deogyang-gu, Goyang-si, Gyeonggi-do
Summary
I accomplished with extensive experience in service industry. I promptly assist customers and identify specific needs. As i was Front of House Manager, i exercised interpersonal and communication skills to lead influence, encourage staff members and deliver outstanding experiences for guests. And i performed well under pressure in fast paced environments. Also, as the driven leader with strong problem-solving and customer service skills, i dedicated to provide highest level of service to customers and create pleasant work environment for staff.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
FOH Manager
Myeongryun Jinsa Galbi
Gyeonggi-do
01.2023 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Resolved guests complaints while maintaining positive customer environment.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
Member of the Staff
Gontrancherrier
Gyeounggi-do
01.2021 - 06.2021
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Education
Bachelor's Degree - Food Sciences And Technology
03.2015 - 08.2020
Skills
Team Building
Guest relations management
Cleanliness and sanitation
Food and beverage preparation
Interpersonal communications
Emergency Response
Guest services
Timeline
FOH Manager - Myeongryun Jinsa Galbi
01.2023 - Current
Member of the Staff - Gontrancherrier
01.2021 - 06.2021
University of Dong-guk - Bachelor's Degree, Food Sciences And Technology
03.2015 - 08.2020