Yoon Nam-Jeong
Sales Planning & Support Manager
Summary
Results-driven Sales Planning Management with over 18 years of experience in the airline industry. Expertise in sales strategy, market analysis, pricing, and customer relationship management across worldwide including US, Europe, and Asia routes. Demonstrated ability to increase market share, enhance sales efficiency, and lead cross-functional teams to achieve business objectives. Fluent in English and Korean, with strong analytical and leadership skills.
Overview
27
27
years of professional experience
2
2
Languages
Work History
Ticketing & Reservation Service / Sales Representative
US Military Bases (CP.HIALEAH, CP.Walker, CP.Carroll)
- Provided ticketing and reservation services for US military personnel, ensuring timely and efficient service.
Sales Planning Manager
Dongbo Air Agency (Air Canada KR GSA)
10.2022 - Current
- Developed and executed pricing strategies, resulting in a 15% increase in market share
- Conducted comprehensive market analysis and competitor benchmarking to inform strategic decisions
- Supported sales operations with data-driven insights, improving sales efficiency by 20%
- Collaborated with cross-functional teams to align sales plans with business objectives.
Sales & CS Manager / Deputy General Manager
Tigerair Taiwan (Pacific Air Agency)
04.2016 - 09.2019
- Launched the Taegu to Taipei route, achieving a 25% increase in passenger traffic within the first year
- Developed and implemented sales and marketing strategies, leading to a 10% boost in sales
- Conducted fare seminars for travel agencies to enhance their knowledge and drive sales growth
- Managed customer service operations, reducing complaint resolution time by 30%.
Deputy General Manager
Garuda Indonesia Ptd
11.2013 - 11.2015
- Managed reservation and ticketing operations for the Seoul Branch, maintaining a 98% accuracy rate
- Optimized seat allocation for Incheon routes, increasing revenue by 12%
- Implemented sales strategies that improved customer satisfaction and loyalty.
Manager, Busan Office
Delta Airlines (Delta Air Agency KRGSA)
08.1997 - 10.2009
- Supervised ticketing, reservation, and sales operations in Southern Korea, exceeding sales targets by 20%
- Conducted bi-annual fare seminars to educate travel agents and enhance sales performance
- Managed customer service functions, achieving high customer satisfaction scores and reducing complaint resolution time.
Education
Master of Business Administration (MBA) -
Sungkyunkwan Global Graduate School of Business
01.2022 - 05.2024
Bachelor of Science in Agriculture, Major in Forestry - undefined
Yeongnam University
03.1990 - 05.1994
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Daegu Haehwa Women's High School
03.1987 - 05.1990
Skills
Sales Strategy & Planning: Proven track record in developing and implementing sales strategies that drive revenue growth
Market Analysis & Pricing: Skilled in conducting market analysis, competitive benchmarking, and pricing strategies
Customer Relationship Management: Experienced in managing customer and agency relationships to maximize satisfaction and loyalty
Data Analysis: Proficient in using data analysis tools to inform sales decisions and optimize performance
Languages: Fluent in English and Korean; basic Japanese
Technical Skills: Proficient in MS Office, Python, R, and various data analysis tools
MS Office (Word, Excel, PowerPoint)
Python
R
Market Research
Sales Reporting
Needs analysis
Goal-oriented mindset
Performance Improvement
Sales expertise
Performance Tracking
Industry Awareness
Business growth and retention
Cross-Functional Team Development
Lead prospecting
Retention Strategies
Business Development
Revenue Generation
Multitasking
Effective Communication
Professionalism
Teamwork and Collaboration
Analytical Thinking
Personal Qualities
- Diligent
- Independent
- Flexible
- Highly motivated leader
- Excellent negotiation skills
Phone
+82-53-756-5357, +82-10-2504-2205
Personal Information
- Date of Birth: 11/08/1971
- Marital Status: Single
References
Available upon request
Timeline
Sales Planning Manager
Dongbo Air Agency (Air Canada KR GSA)
10.2022 - Current
Master of Business Administration (MBA) -
Sungkyunkwan Global Graduate School of Business
01.2022 - 05.2024
Sales & CS Manager / Deputy General Manager
Tigerair Taiwan (Pacific Air Agency)
04.2016 - 09.2019
Deputy General Manager
Garuda Indonesia Ptd
11.2013 - 11.2015
Manager, Busan Office
Delta Airlines (Delta Air Agency KRGSA)
08.1997 - 10.2009
Bachelor of Science in Agriculture, Major in Forestry - undefined
Yeongnam University
03.1990 - 05.1994
undefined
Daegu Haehwa Women's High School
03.1987 - 05.1990
Ticketing & Reservation Service / Sales Representative
US Military Bases (CP.HIALEAH, CP.Walker, CP.Carroll)