Business operations and e-commerce professional with cross-border experience across South Korea, China, and Singapore. Experienced in multi-channel operations, KPI monitoring, business reporting, product localization, and cross-functional coordination with internal teams and external partners. Proven ability to improve operational performance, support data-driven decision-making, and drive business growth in fast-paced international environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
E-commerce Merchandiser
Shenzhen Jinhenghong Technology Co., Ltd.
China, Shenzhen
11.2024 - 11.2025
Managed daily operations across major Korean e-commerce platforms including Naver Brand Store, Coupang, KakaoTalk Gift, SSG, and Crocket, overseeing more than 1,000 SKUs.
Monitored pricing, inventory, and order flow to maintain operational stability and support timely fulfillment across multiple sales channels.
Coordinated with internal teams, platform managers, and external partners to support product launches, promotion execution, and issue resolution in cross-border business operations.
Localized product detail pages from Chinese to Korean and managed the official Edifier Korea Brand Store for 35 domestically distributed SKUs.
Analyzed sales trends, campaign performance, and channel data to support pricing decisions, promotional planning, and business performance improvement.
Executed promotional initiatives that contributed to up to 300% revenue growth on Naver Brand Store and up to 8x sales growth on cross-border e-commerce platforms.
Supported brand growth initiatives through live commerce, marketplace promotions, and influencer collaboration, contributing to stronger customer reach and channel performance.
Education
Bachelor of Arts - English
East China Normal University
Shanghai, China
07-2023
Master of Business Administration - Business Management
University College Dublin
Singapore
07-2024
Skills
E-commerce Channel Management
Promotional Planning
Product Localization
Market Research
Data Analysis
KPI Monitoring & Reporting
Business Operations
Campaign Strategy
Stakeholder Communication
Issue Resolution
Microsoft Office
Multilingual Communication
Certification
Microsoft Office Specialist (MOS) Master Certification, 2024-07-01
Adobe Certifications (Certiport), 2024-11-01
Graphic Design & Illustration with Adobe Illustrator, 2023-01-01
Digital Video using Adobe Premiere Pro, 2023-01-01
Languages
Korean
First Language
English
Advanced
C1
Chinese
Upper Intermediate
B2
Certifications
Microsoft Office Specialist (MOS) Master Certification, Jul 2024
Adobe Illustrator 2023 Certification, Nov 2024
Adobe Premiere Pro 2023 Certification, Nov 2024
Adobe Photoshop 2023 Certification, Apr 2026
Timeline
E-commerce Merchandiser
Shenzhen Jinhenghong Technology Co., Ltd.
11.2024 - 11.2025
Bachelor of Arts - English
East China Normal University
Master of Business Administration - Business Management