Younghwan Song

• Analyzed e commerce operation and management using SFCC(Salesforce Fluent), WMS(Manhattan), ESM(DHL), sTMS(Centiro), SAP solution identifying areas for improvement and implementing daily expected behavior of all E-Commerce environment.
• Boosted online sales by implementing various effective SEO strategies and optimizing product listings.
• Commerce - Business Analyzing on the stream at E-Commerce transaction, inventory, return, change and all discrepancy, reconciliation job with various focal points involved in such as Finance, Logistics(SCM).
• As a focal L2 point for the APAC and Korea territory, understanding the needs of Central(Headquarter), bridge the gap between any gray zone to be successful business zone to be.
• Evaluated potential investments by performing financial analyses(such as SAP IN-OUT data and new process for the sales) to assess profitability and viability within the company''s long-term strategy.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Assisted sales teams in crafting targeted proposals based on client needs assessment, contributing to increased revenue generation.
• Enabled data-driven decision making with advanced analytics tools(SFCC Fluent), generating valuable insights for the organization.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

• 1st and 2nd Level Support for our employees in all questions related to PC-Hardware, Microsoft Operating Systems and Office Products.
• As a focal point of Korea IT, management and operation on thorough IT daily ticket troubleshooting requested from end users in Korea following up and reporting to the line manager and GmbH(Germany Headquarter) IT.
• As a focal point of Korea IT, management and operation also on any IT projects such as procurement, replacement, writhe-off job and develop relevant policies in accordance with GmbH IT.
• Administrator task on installation, monitoring, fixation and update of all IT relevant solutions - Window Server, AD, SCCM Task Sequence, PXE Boot, MS 365, ISP(WAN), LAN.
• L2 Support for VMWare(for DFS solution), Network subnet(IPAM), PRTG Monitoring to prevent any outage at major infrastructure.
• System configuration and software installation in a Microsoft environment
• Administration, installation and monitoring of the network components (LAN switches, WLAN, router, firewall)
• Facility maintenance including building entrance security (Korea 3rd Party Vendor -ADT CAPS).
• Building up, creating, and branching out the process for the IT workflows in general with GmbH IT.
• Development of IT Support Layers (L1/L2/L3 SRE) workflow process with GmbH IT.
• Along with the product owners(In-House Consultation, SCCM, MS, OMNITRACKER etc...) checking the status of the workload and seek the best ways to support corporate IT environment based off its operational instruction to our end users and more(clients if there are).
• Keeping the report lines in latest status at PRBs and INCs have to keep an eye on aligning with GmbH IT for any missing invisibility.

• Served as Korea L2 focal point for any IT migration, project and hyper-care(issue management) - deploy and manage the business applications for the brand.
• Successfully led Nike Korea’s latest global standardized Retail and E-commerce migrations (various solutions), projects, hyper care(operation and management) in 2022 - 2023.
• Mobile POS (Mobile App - Based Transaction System), NPOS (Nike Fixed POS), SIM (Inventory System), O2O (Offline to Online Commerce), DSIS / DORIS (Retail – Commerce Hybrid System), BOPIS (Buy Online Pickup in Store), SFS (Ship from Store), Nike App (Nike.com) / SNKRS App (FY24 Q3), Nike Retail AVDE (Audio and Video Digital Contents), Retail Next (Store Traffic Management), ERP(SAP Module, IDOC, RFS) discrepancy and alignment job.
• Following Waterfall and Agile methodology led and streamlined the process from plan E2E-UAT-Scale Out from top to bottom with global BSA and SRE team.
• Monitoring and management of all IT(Transaction, POS, Inventory) relations such as AWS API, Middleware and Pipeline

via Splunk, New Relic, Retail Airwatch, AWS Lambda etc..

• Device procurement, configuration and installation task along with infrastructure team (Plan/Budget)
• Data migration and app deployment align with WHQ and CMM (Commerce and Marketplace Management) team
• Pos (Fixed/Mobile) Log, PnP (Price and Promotion) validation check, troubleshooting tasks to get expected behavior.
• SKU validation(MSRP/MD/CSP) and following the steps for upcoming promotion phases along with DSM team
• Core IT communication group in Korea as the level 2 personnel to liaise among business process owners and stakeholders(business) regional support, with bridging the gap between WHQ level 3 support (SRE) and outside vendors in the coordination and delivery of IT service to the users
• Understanding orders and new projects from headquarter, serving the bridge job via ticket system (SNOW / JIRA/ Confluence)
• Tech Operation tasks daily based on SLA (Maintenance / Troubleshooting / Reporting A&R, R&R) and report job.
• Brand Business(Retail Operation and Digital) support by monitoring, reporting, alignment working closesly with local Tech team.

• Focal point in Korea as the level 2 personnel to liaise among business process owners, users, regional level 2 support, HQ level 3 support and vendors in the coordination and delivery of IT service to the users
• Served as L2 support technician for 100 end point users in Zimmer Biomet Korea
• Support corporate user – oriented hyper care of enterprise solution related
• Troubleshooting and analysis task generated from L1(Service Desk) and L2, cooperation with L3 SRE (APAC) for resolution and hyper care
• Along with L1 team, management of daily INC, Request, CHG and tech follow up job
• Reporting chronic IT issues to the local line manager and APAC director
• Infrastructure and Solution update check with APAC / HQ
• Device Set Up IT Corporate Management
• Procurement and Set Up task following corporate terms and policy
• Imaging corporate laptops and distribution task under corporate policy and method
• Device write off task with Finance team to follow corporate policy and disposition task with designated 3rd party vendor
• Network Maintenance and Infrastructure Operation
• Along with L3 SRE, maintenance of network environment
• Infrastructure health check such as AP, Router, Switch, LAN, IPS etc
• IT Business Partner and Operation
• Conduct and prepare IT Audit and follow up relevant requirements and feedback
• In accordance with Operation director and Finance Controlling team, plan and execute annual budget projection such as CAPEX and OPEX
• 3rd party vendor management and new infrastructure replacement plan and roll out in affiliated with the involved designated vendor
• Instructed new system of corporate tech and how-to provided to end users.