Youngwoong Park
Relationship Manager
Seoul
Summary
I am a dedicated and driven individual who thrives in dynamic, team-oriented environments. Fluent in Korean, English, and Indonesian, I possess strong communication skills that allow me to effectively collaborate across cultures and bridge any gaps.
I take great pride in my work ethic and commitment to any team I am a part of. My dedication ensures that I approach every task with the highest level of responsibility, always striving to deliver exceptional results. I am deeply invested in the success of the team, offering my full support and contributions at every turn.
One of my key strengths is my strong sense of ownership. I don’t just meet expectations – I go above and beyond to find solutions to challenges, taking initiative and putting in the effort required to resolve any issue. My determination and problem-solving mindset allow me to take on any task with confidence, ensuring success no matter the obstacle.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Relationship Manager
Transcosmos Korea
04.2023 - Current
- Work as escalation manager for Korea by working with Korean Consumer Association and Ministry of Science and ICT
- Work as Relationship manager for APAC region.
Inbound Call Center Representative
WooriCard
01.2020 - 05.2021
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Collaborated with colleagues to share best practices and improve overall team performance.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Tour Guide
SoGood Travel
01.2013 - 01.2019
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Also worked as interpreter for Korean government's international meeting with Malaysian government authorities. (17 times)
Program Coordinator
SoGood Travel
01.2013 - 01.2019
Worked as TV program producer (Korean programs)
- TV Chosun - Travel wherever you wish
- TvN - More Salty Tour
- TvN - Street Food Fighter, Penang
Education
Bachelor of Business And Commerce - International Business And Marketing
Monash University Malaysia
Kuala Lumpur 04.2001 -
High School Diploma -
Gandhi Memorial International School
Jakarta 04.2001 -
Skills
Customer relationships
Customer service
Relationship building
Timeline
Relationship Manager
Transcosmos Korea
04.2023 - Current
Inbound Call Center Representative
WooriCard
01.2020 - 05.2021
Tour Guide
SoGood Travel
01.2013 - 01.2019
Program Coordinator
SoGood Travel
01.2013 - 01.2019
Bachelor of Business And Commerce - International Business And Marketing
Monash University Malaysia
04.2001 -
High School Diploma -
Gandhi Memorial International School
04.2001 -
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