Youngwoong Park
Relationship Manager
Seoul
Summary
I am a dedicated and driven individual who thrives in dynamic, team-oriented environments. Fluent in Korean, English, and Indonesian, I possess strong communication skills that allow me to effectively collaborate across cultures and bridge any gaps.
I take great pride in my work ethic and commitment to any team I am a part of. My dedication ensures that I approach every task with the highest level of responsibility, always striving to deliver exceptional results. I am deeply invested in the success of the team, offering my full support and contributions at every turn.
One of my key strengths is my strong sense of ownership. I don’t just meet expectations – I go above and beyond to find solutions to challenges, taking initiative and putting in the effort required to resolve any issue. My determination and problem-solving mindset allow me to take on any task with confidence, ensuring success no matter the obstacle.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Relationship Manager
Transcosmos Korea
04.2023 - Current
- Work as escalation manager for Korea by working with Korean Consumer Association and Ministry of Science and ICT
- Work as Relationship manager for APAC region.
Inbound Call Center Representative
WooriCard
01.2020 - 05.2021
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Collaborated with colleagues to share best practices and improve overall team performance.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
Tour Guide
SoGood Travel
01.2013 - 01.2019
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Also worked as interpreter for Korean government's international meeting with Malaysian government authorities. (17 times)
Program Coordinator
SoGood Travel
01.2013 - 01.2019
Worked as TV program producer (Korean programs)
- TV Chosun - Travel wherever you wish
- TvN - More Salty Tour
- TvN - Street Food Fighter, Penang
Education
Bachelor of Business And Commerce - International Business And Marketing
Monash University Malaysia
Kuala Lumpur 04.2001 -
High School Diploma -
Gandhi Memorial International School
Jakarta 04.2001 -
Skills
Customer relationships
Customer service
Relationship building
Timeline
Relationship Manager
Transcosmos Korea
04.2023 - Current
Inbound Call Center Representative
WooriCard
01.2020 - 05.2021
Tour Guide
SoGood Travel
01.2013 - 01.2019
Program Coordinator
SoGood Travel
01.2013 - 01.2019
Bachelor of Business And Commerce - International Business And Marketing
Monash University Malaysia
04.2001 -
High School Diploma -
Gandhi Memorial International School
04.2001 -
Similar Profiles
Dasol KIMDasol KIM
Senior Team Leader at Transcosmos KoreaSenior Team Leader at Transcosmos Korea
Yuri KimYuri Kim
Tiktok Content Moderater at Transcosmos KoreaTiktok Content Moderater at Transcosmos Korea
Ruka SuekaneRuka Suekane
Quality Assurance Analyst at Transcosmos Inc.Quality Assurance Analyst at Transcosmos Inc.
HeeSung (Scott) LeeHeeSung (Scott) Lee
HORECA Sales Manager at CNC IncHORECA Sales Manager at CNC Inc
Dowi KimDowi Kim
Sales Associate at Olive YoungSales Associate at Olive Young