YU-JUNG KIM
SNS Manager, IGK-Home Shopping Professional
Uijeongbu-si
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Especially, I want to you focus my Customer Service Skills.
it's really helpful to meet your customer and handle with
dynamic problems in there.
Overview
25
25
years of professional experience
Work History
Social Media Manager
IGK
06.2025 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Customer Service Representative
Coupang
03.2024 - 11.2024
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative
YOU-LINE-UP-NE-GO-HYANG
09.2023 - 11.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Intern
Woongjin
02.2022 - 08.2022
- First of all, Organizing contents for interesting topic and helpful information and reforming into video.
- Making English contents for kids and children by using adobe program (Premiere-pro).
- Managing many of them who worked in free-lancer contracted, like their attendance rate and help their video making advice for more effective style video.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Customer Service Representative
The White Communication
02.2000 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - ENGLISH
HANGYANG WOMEN UNIVERSITY
SEOUL 04.2001 -
Skills
Social media management
Content creation
Photo and video editing
Social media strategy
Fluent english skills
Timeline
Social Media Manager
IGK
06.2025 - Current
Customer Service Representative
Coupang
03.2024 - 11.2024
Customer Service Representative
YOU-LINE-UP-NE-GO-HYANG
09.2023 - 11.2023
Intern
Woongjin
02.2022 - 08.2022
Associate of Science - ENGLISH
HANGYANG WOMEN UNIVERSITY
04.2001 -
Customer Service Representative
The White Communication
02.2000 - 05.2020
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