Yubin Seo
Customer Success Manager
Changwon,48
Summary
Proactive and meticulous customer success manager with over 2 years of experience in IT Media industry. Proficiencies in customer interaction, renewal sales, and account management. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
2
2
years of professional experience
Work History
Customer Success Manager
Foundry
02.2022 - 02.2024
- Proactively ensure strong customer satisfaction and make sure customers leveraging marketing services effectively
- Manage the entire phase of contents syndication campaigns from beginning to end, monitor & optimize all the campaigns running smoothly.
- Participate in & assist with customer-facing marketing campaigns such as digital lead generation, programmatic display Ad, conferences, webinars.
- Collaborate with cross functionally across internal teams in overseas (sales, operations, data, events and marketing departments)
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
Education
Diploma - Travel And Tourism
William Angliss Institute
Melbourne, Australia 05.2001 -
Skills
Account Management
Problem-solving abilities
Sales management
Negotiation
Customer Interaction
Customer Satisfaction
Digital Marketing
Lead Generation
Presentations
Timeline
Customer Success Manager
Foundry
02.2022 - 02.2024
Diploma - Travel And Tourism
William Angliss Institute
05.2001 -