Yudam Jeong
.
Gyeonggi-do
Summary
Passionate and service-oriented individual with a global mindset, seeking to bring adaptability and exceptional service skills to Singapore Airlines as a cabin crew member. Dedicated to creating delightful in-flight experiences for customers worldwide while growing professionally in the aviation industry. Possessing strong communication skills, cultural adaptability, and a proven track record of teamwork and responsibility gained through international education and student leadership roles. Committed to providing safe, sincere, and memorable service experiences as a future member of the Singapore Airlines cabin crew team.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Service Crew
Mega MGC Café
06.2024 - Current
- Coffee & beverage making according to business quality & service standards
- Maintaining hygienic food handling practices and cleanliness
- Providing fast, friendly, and exceptional customer service
- Genuinely passionate about coffee and service quality
- Excellent presentation and engaging personality
- Strong working knowledge of food safety standards
- Built great relationships with customers through warm and attentive service
- Demonstrated leadership in guiding new part-timers
Private English Tutor
Jaranda
12.2022 - 08.2024
- Taught English to primary to high school students using communicative methods
- Passionate about English education and holistic teaching
- Focused on student development beyond academics
- Actively communicated with parents to support student growth
- Fostered a positive learning environment that encouraged open communication between tutor and student, promoting active participation in lessons.
Front Desk Staff – English Academy
Broun Edu
03.2022 - 05.2022
- First point of contact for all visitors and inquiries
- Greeted students and parents, handled front-desk communication
- Scheduled parent consultations and provided student counseling
- Managed OMR scoring for academy tests, organized score analysis using Excel
- Coordinated internal communications between teachers and students
- Demonstrated strong interpersonal and problem-solving skills
- Answered customer telephone calls promptly and appropriately handled needs.
Education
B.A. - Chinese Language and Culture
Hankuk University of Foreign Studies
Seoul, Korea 03.2022 - 08.2025
B.A. - Chinese Studies
Inha University
Incheon, Korea 03.2020 - 02.2022
High School Diploma -
Gimpo Foreign Language High School
Gimpo, Korea 03.2017 - 02.2020
Skills
Language
- English ( OPIC: AL, TOEIC: 930)
- Chinese (HSK: 6 level)
- Korean (Native speaker)
EXTRACURRICULAR / COMMUNITY SERVICES
Head of PR – Student Council, HUFS
Apr 2022 – Dec 2022
- Created announcements and promotional plans for department events
- Supported smooth communication between the department and students
- Led the organization of a student retreat for over 100 participants
- Ensured safety protocols and conducted overnight headcounts
Member- Chinese Regional Studies Club “Mabang”, HUFS
Apr 2022 – Dec 2022
- Participated in weekly Chinese economy study group
- Co-authored paper on Digital Yuan and presented at academic symposium
Owner – Online Store Business, Naver online store
Sep 2023 – Dec 2024
- Operated a personal Smart Store (online retail)
- Handled product sourcing, channel setup, and marketing
- Prioritized customer satisfaction by actively reflecting customer feedback and needs
- Conducted performance analysis to improve customer experience and sales
Volunteer – Yangkok Library Talent Donation Program, 1365 Voluntary Organization
Jun 2019 – Aug 2019
- Operated the "English Fairy Tale World" storytelling program for children
- Helped enhance their interest in English through engaging stories and games
Volunteer – Meal Support and Cleaning for People with Severe Disabilities, 1365 Voluntary Organization
Jan 2019 – Aug 2019
- Assisted with feeding and maintaining a clean environment for severely disabled individuals
- Gained a strong sense of empathy and responsibility through direct care service
Volunteer – Chinese Mentor, 1365 Voluntary Organization
May 2019 – Sep 2019
- Taught Chinese to a middle school student from a low-income family
- Supported language development while fostering interest in Chinese culture
References
References available upon request
Timeline
Service Crew
Mega MGC Café
06.2024 - Current
Private English Tutor
Jaranda
12.2022 - 08.2024
Front Desk Staff – English Academy
Broun Edu
03.2022 - 05.2022
B.A. - Chinese Language and Culture
Hankuk University of Foreign Studies
03.2022 - 08.2025
B.A. - Chinese Studies
Inha University
03.2020 - 02.2022
High School Diploma -
Gimpo Foreign Language High School
03.2017 - 02.2020
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