Yuha Bae
Restaurant Manager
Gyeongju
Summary
During my tenure at Jeonghwa Korean Restaurant, I learned to excel in problem-solving and team collaboration. Customer and employee satisfaction is of utmost importance and I maintained a positive status-quo through effective conflict resolution and a diligent attitude. In addition, working in such a fast-paced environment fostered a perceptive and resourceful skill set demonstrated by my adaptability in many unforeseen complications from both the front and back of house.
Moreover, through Riggit I personally contributed to concerts, international conferences, and sporting events. Through these experiences, coming across the XGALX recruitment ignited a newfound desire to work in a high pace setting such as live production. I enjoy seeing the results of a team effort come to life and am prepared for a completely new professional environment. I hope to make up for my lack of experience with dedication and passion into making XGALX known further worldwide.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Manager
Jeonghwa Korean Restaurant
Gyeongju, South Korea
03.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations, surpassing over 200 customers on weekends.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, retaining part-time workers often for 6 months and beyond, often providing them opportunities to learn about other aspects of the restaurant business.
- Conducted consistent inventory checks to confirm stock levels required 7 days in advance, address discrepancies, and predict future needs.
Assistant Rigger
Riggit Inc.
Vancouver
05.2018 - 09.2018
- Collaborated with cross-functional teams from lighting experts to sound engineers to achieve shared goals in a timely manner, in as little as two hours.
- Demonstrated adaptability by quickly mastering new techniques for various tasks as timelines for large events are rigid.
- Facilitated timely project completion by managing deadlines, resources allocation, and hourly progress updates to my superiors.
- Volunteered to help with special projects of varying degrees of complexity, from assisting the head rigger to unloading equipment trucks.
- Trained and supervised new employees on policies and procedures.
Resident Advisor
UBC Student Housing And Hospitality Services
Vancouver
09.2013 - 01.2014
- Conducted welfare checks and coordinated with other facility staff to meet resident needs in a residence hall housing over a 1000 residents.
- Personally responsible for the well being of approximately 30 residents, living on the same floor and interacting with them daily.
- Held floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Assisted residents with transitioning into new living environment and fostered a mentor-like relationship to guide them on their University journey.
Education
Bachelor of Arts - Psychology
University of British Columbia
Vancouver 04.2001 -
Bachelor of Arts - Interdisciplinary Studies
University of Massachusetts
Amherst, Massachusettts 04.2001 -
Skills
- Problem-solving
- Decision-making
- Time management
- Adaptability and flexibility
- Team collaboration
- Self motivation
Timeline
Manager
Jeonghwa Korean Restaurant
03.2019 - Current
Assistant Rigger
Riggit Inc.
05.2018 - 09.2018
Resident Advisor
UBC Student Housing And Hospitality Services
09.2013 - 01.2014
Bachelor of Arts - Psychology
University of British Columbia
04.2001 -
Bachelor of Arts - Interdisciplinary Studies
University of Massachusetts
04.2001 -