Yuhwan Choi
Student
Seoul
Summary
Dynamic professional with proven expertise in complaint resolution and customer communications, honed at Transcosmos and Ministop Convenience Store. Excelled in achieving high first-call resolution rates and maintaining accurate cash transactions. Skilled in cross-department collaborations, ensuring customer satisfaction and support across all interactions.
Experienced with handling customer inquiries and resolving issues in timely manner. Utilizes problem-solving techniques and clear communication to ensure customer satisfaction. Track record of maintaining positive interactions and adapting to various customer needs.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Service Call Center Agent
Transcosmos
Seoul, Seoul
01.2023 - 03.2023
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
- Collaborated with cross-functional teams to address complex customer issues requiring additional expertise or escalation.
- Managed approximately 25-30 incoming calls during 8 work hours a day
Cashier
Ministop Convenience Store
Seoul, Seoul
08.2022 - 12.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Urban Sociology
University of Seoul
Seoul, South Korea 03.2018 - Current
Skills
Complaint resolution
Call handling
Customer communications
Problem-solving skills
Customer support
Cross-Department Communications
Timeline
Customer Service Call Center Agent
Transcosmos
01.2023 - 03.2023
Cashier
Ministop Convenience Store
08.2022 - 12.2022
Bachelor of Arts - Urban Sociology
University of Seoul
03.2018 - Current
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