Yu Hyun (Julie) Park
Commercial Ad Manager
Seoul
Summary
Motivated professional with experience in customer service and sales within the travel industry. Skilled at building strong customer relationships and understanding client needs. Possesses excellent communication and interpersonal skills, dedicated to delivering superior customer service and maximizing revenue goals.
Overview
8
8
years of professional experience
Work History
Account Manager (Project Manager)
DigitalDigm
11.2021 - 05.2024
- Grew the global ad reseller business by signing contracts with 2 new international partners since joining the team.
- Managed ad reselling for 6 global partners, including major companies such as Skyscanner and Tripadvisor.
- Created sales opportunities with new Tourism Board partners, successfully securing ad campaigns with a budget of approximately CAD 120K / AUD 40K for Skyscanner.
- Proactively participated in industry events like ANTOR and Tourism Board Sales Mission, building professional connections and generating new leads.
- Delivered critical feedback from clients and agencies to drive the development of new mobile ad products.
- Partnered with clients/partners to optimize ad campaign success from start to finish.
- Collaborated with the internal finance team to ensure precise billing and timely processing of payments from/to various parties.
Korean Villa Host Supervisor
Banyan Tree Samui
01.2016 - 10.2020
- Led and trained a team of 12-15 Villa Hosts and Resort Hosts, including Thai and Chinese staff, to uphold high service standards.
- Worked with the front desk, concierge, and service teams to implement Korean-language materials and translation services, ensuring clear and effective communication for Korean-speaking guests.
- Oversaw and managed the staffing levels of the villa host team, ensuring optimal coverage and efficiency in response to peak times and operational requirements.
- Delivered exceptional host services to both Korean and international guests, ensuring a personalized and high-quality experience tailored to their specific needs and preferences.
Education
BBA - International Hotel Management With Marketing
Les Roches International School of Hotel Mgmt.
Surrey, Switzerland 04.2001 -
Skills
Goal-Oriented
Account Management
Teamwork and Collaboration
Relationship building and management
Schedule Management
Upselling
Languages
Korean
Native language
English
Proficient
C2
Timeline
Account Manager (Project Manager)
DigitalDigm
11.2021 - 05.2024
Korean Villa Host Supervisor
Banyan Tree Samui
01.2016 - 10.2020
BBA - International Hotel Management With Marketing
Les Roches International School of Hotel Mgmt.
04.2001 -
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