Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Yuna Jeong

Vancouver,BC

Summary

Growth-minded and ambitious marketing student with a strong focus on branding, product management, and cross-cultural communication. Recognized for initiative, problem-solving, and the ability to thrive in fast-paced customer service, and marketing environments. Eager to apply my skills and continue stepping out of my comfort zone through a co-op opportunity that contributes to innovative teams.

Overview

3
3
years of professional experience

Work History

Sales Assistant

FC Seoul Fan Park
Seoul
05.2024 - 06.2024
  • Appointed as the top-performing assistant of the day and offered a regular part-time position after providing tailored customer service on jersey sizing, helping customers select products that matched their fit preferences and individual needs
  • Contributed to a 15% sales increase on match day by offering English-language assistance to around 100 international visitors, guiding them through match-day-only jersey customization
  • Improved shop flow and encouraged impulse purchases of small goods by implementing an on-the-spot solution to split the congested checkout line into two orderly queues using a display stand as a divider

Customer Service Representative

Sushi California
Surrey, BC
01.2023 - 04.2023
  • Increased average customer rating from 4.0 to 4.3 by delivering exceptional service through anticipating needs and responding promptly
  • Boosted average table sales by 10% by presenting menus, answering questions, and making personalized recommendations

Photo Studio Assistant

Photosim Studio Yeonnam
Seoul
01.2021 - 04.2022
  • Achieved top sales among 33 branches and grew Instagram followers by 125% by enhancing customer engagement during COVID-19
  • Increased average order value by 30% and customer retention by 15% by implementing a tailored CRM that subdivided photo packages
  • Boosted bookings by 20% in a month and paved the way for future collaborations by launching celebrity partnerships based on market research targeting K-pop fans and the 10-20s

Education

Bachelor of Commerce -

UBC Sauder School of Business, University of British Columbia
Vancouver, BC
09.2027

International Summer Program -

Seoul National University
Seoul, Korea
07.2025

Commerce Transfer Program -

Alexander College
Burnaby, BC
04.2024

Skills

  • Social media marketing
  • Content creation and branding
  • Visual storytelling
  • Trend analysis and application
  • Data analysis and insights
  • Cross-cultural communication
  • Fast-paced problem solving

Extracurricular Activities

UBC Mugshare | Vancouver, BC

Marketing Coordinator
01/2025 - Present

  • Designed and published a promotional poster for Mugshare’s official Instagram, supporting advertising and outreach for sustainable event programs at UBC
  • Coordinated marketing efforts to promote reusable cup systems, helping raise awareness of waste reduction initiatives
  • Contributed to social media and public relations strategies to increase engagement and participation in green programs

UBC Sauder School of Business | Vancouver, BC

Retail Marketing Content Contest (CUS Fashion & Retail x RAON Agency Workshop)
01/2025 - 02/2025

  • Ranked second in engagement among all participants by creating a trend-sensitive reel using viral formats, captions, and hashtags to highlight Shortlisted's clothing line for petite women
  • Achieved 4,545 views and approximately 200 total engagements over one week by applying visual storytelling and a clear branding strategy to promote a sustainable clothing line in a competitive, team-based setting

UBC Sauder School of Business | Vancouver, BC

Stanley Quencher Cup Consumer Self-Concept Ad Experiment
01/2025 - 04/2025

  • Designed and conducted an experiment analyzing how functional vs aspirational advertising influences purchase intention depending on consumers’ actual and ideal self-concept alignment
  • Developed and distributed a Qualtrics survey (n=100) and performed statistical analysis to identify patterns in advertising effectiveness
  • Presented insights and actionable recommendations for segment-specific ad strategies to enhance Stanley's brand positioning

Alexander College | Burnaby, BC

President of Business Club
04/2023 - 04/2024

  • Increased club membership by 50% by developing an operational plan that outlined weekly activities, fostering collaboration, and recruiting eight freshmen
  • Achieved a 95% transfer success rate to business schools among active members by enhancing engagement through resource-sharing sessions and mock interviews

Vancouver International Film Festival | Vancouver, BC

Marketing Associate
09/2023 - 10/2023

  • Generated a 20% increase in brand awareness by coordinating promotional events and marketing campaigns, ensuring consistent messaging across all channels for key screenings
  • Boosted attendee engagement by 15% through actively engaging with festival-goers to identify their interests, recommending films, and distributing vouchers to promote specific screening

Timeline

Sales Assistant

FC Seoul Fan Park
05.2024 - 06.2024

Customer Service Representative

Sushi California
01.2023 - 04.2023

Photo Studio Assistant

Photosim Studio Yeonnam
01.2021 - 04.2022

Bachelor of Commerce -

UBC Sauder School of Business, University of British Columbia

International Summer Program -

Seoul National University

Commerce Transfer Program -

Alexander College
Yuna Jeong