Yuna Lee

• Managed daily student complaints through active listening and empathetic communication, while addressing emotional needs before academic expectations.

• De-escalated emotionally charged situations by remaining calm and clearly and consistently reinforcing classroom rules.

• Regained focus and cooperation among young learners using positive communication and appropriate humor.

• Collaborated with senior staff when necessary to maintain a safe, structured, and supportive learning environment.

• Delivered professional customer service by assisting customers with product selection and inquiries in a fast-paced retail environment.
• Managed stock replenishment and inventory organization to ensure product availability and store efficiency.
• Supported daily store operations by ensuring a clean, safe, and customer-focused sales floor.