Excel
Yunji Jeong
Banker
Seoul,11
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at bank. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Banking Operations Specialist
Standard Chartered Bank
09.2022 - Current
- Facilitate the clearance, settlement and investigation of client securities and derivatives transactions.
- Make clear communication between trading desk and client to resolve issues promptly and settle the trades.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained friendly and professional customer interactions.
- Reduced operational errors by conducting thorough audits and self-monitoring.
Bank Operations Officer
Standard Chartered Bank
12.2021 - 09.2022
- Deal validation and deal control & management
- Continuously evaluated the effectiveness of implemented processes, making adjustments as necessary to further enhance operational efficiency and customer satisfaction.
- Coordinated with cross-functional teams to implement process improvements, leading to a more efficient banking environment.
- Contributed to the growth of the bank''s client base through exceptional service delivery and relationship building efforts.
- Improved cash management practices, ensuring accurate accounting and reconciliation of transactions.
- Optimized workflow, resulting in increased productivity and efficiency.
Monitoring
Korea Intellectual Property Protection Agency
04.2021 - 11.2021
- Writing report about fake product in overseas webpages to protect Korean intellectual property.
- Making a routine to work productively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Intern
Korea Electric Power Corporation
07.2020 - 09.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Bachelor of Arts - International Business Administrative
Dankook, South Korea
Yongin-si, South Korea 04.2001 -
Associate of Arts - English
Busan University of Foreign Studies, South Korea
Busan 04.2001 -
Skills
- Cash Management
- Payment & Transaction Processing
- Securities Processing
- Clearing and Settlement
- Cash Flow Management
- Excellent Communication
- Problem-solving aptitude
- Business process improvement
Software
PowerPoint
Words
Timeline
Banking Operations Specialist
Standard Chartered Bank
09.2022 - Current
Bank Operations Officer
Standard Chartered Bank
12.2021 - 09.2022
Monitoring
Korea Intellectual Property Protection Agency
04.2021 - 11.2021
Intern
Korea Electric Power Corporation
07.2020 - 09.2020
Bachelor of Arts - International Business Administrative
Dankook, South Korea
04.2001 -
Associate of Arts - English
Busan University of Foreign Studies, South Korea
04.2001 -
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