Yunseo Jung (정윤서)

• TWC is a company that provides total customer service, including customer service solution Cloudgate, customer service outsourcing BPO, and customer service equipment Jabra supply.
• CG (Cloudgate) is an integrated customer service solution that enables phone, chat, and omni-channel customer service.
• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
• Assisted colleagues in their tasks when needed, fostering a supportive work environment.
• Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
• Helped test various LLMs (Large Language Models) to see if they matched our usage purposes.
• Ex) Tested Korean to English & English to Korean translation accuracy and fluency.
• Created English to Korean translator using t5 to find alternative options.
• Translated the official website page for the company to create an english version.
• Learned and expanded my knowledge in python, java, and other coding languages from senior developers.
• Learned how to use Adobe After Effects and its basics.
• Assisted in online meetings with other global corporations by translating using my fluency in English.
• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.

Hama Korean Restaurant has provided me with a wealth of valuable skills and
experiences. My time at Hama has honed my ability to provide exceptional customer
service, ensuring customer satisfaction and a smooth dining experience. I have learned
the importance of teamwork and collaboration, ensuring seamless coordination among
staff members. My experience at Hama has also strengthened my organizational skills,
enabling me to multitask effectively. Balancing multiple responsibilities, such as taking
orders and serving food, has taught me how to prioritize tasks and manage time
effectively. By utilizing these skills, combined with my enthusiasm and dedication, i will
try my best to aid the company as well as learn valuable lessons from my time there if I
were to be hired.