Zhasha Nareswari
Enterprise Business Manager
Batam
Summary
Driven Enterprise Business Manager with 7+ years of success in 3PL and 4PL logistics. Proven ability to manage warehousing, cross border services, delivery logistics, and trucking operations. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical acted as a key player in successful government projects, overseeing the distribution of essential supplies in the Riau Island region.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Enterprise Business Manager
PT POS INDONESIA (PERSERO)
11.2023 - Current
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Reported issues to higher management with great detail.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
Assistant Manager of Enterprise Business
PT POS INDONESIA (PERSERO)
4 2022 - 10.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reviewed sales and gross profit report to assess company efficiency.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed detailed plans based on broad guidance and direction.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed senior-level personnel working in marketing and sales capacities.
Branch Manager
PT POS INDONESIA (PERSERO)
04.2020 - 03.2022
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Complied with established internal controls and policies.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Maintained friendly and professional customer interactions.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Assessed employee performance and developed improvement plans.
- Generated financial and operational reports to assist management with business strategy.
Internal Audit Supervisor
PT POS INDONESIA (PERSERO)
10.2019 - 03.2020
- Evaluated adherence to contractual terms by performing due diligence reviews as part of ongoing management initiatives.
- Conducted thorough investigations into suspected fraud or irregularities, presenting findings to senior management for corrective action.
- Maintained strong relationships with external auditors, facilitating efficient communication and coordination during annual audits.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Improved overall audit quality by implementing continuous monitoring processes throughout various stages of projects or engagements.
- Served as a subject matter expert in internal control design, offering guidance to operational staff for the creation or modification of controls.
- Collaborated with cross-functional teams to identify potential areas of improvement in business processes and internal control procedures.
- Implemented data analytics tools for more effective detection of inconsistencies or discrepancies in financial records.
- Lead efforts in maintaining an up-to-date repository of audit workpapers, findings, recommendations, and follow-up actions for easy reference by stakeholders.
- Facilitated open communication between internal audit staff members and other departments by fostering a collaborative working environment built on trust and mutual respect.
- Increased employee awareness of policies and procedures by conducting regular training sessions for different departments within the organization.
- Contributed to the development of annual audit plans by identifying key risk areas, prioritizing resources, and setting realistic timelines for completion.
Accounting Supervisor
PT POS INDONESIA (PERSERO)
05.2019 - 09.2019
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Strengthened internal controls by designing and implementing robust policies and procedures.
- Developed strategic plans for day-to-day financial operations.
- Collaborated with external auditors for timely completion of annual audits, addressing inquiries promptly and accurately.
- Created and initiated accounting procedures to increase organization.
- Implemented updated production, productivity, quality, and customer service standards to improve company financial standing.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Internal Audit Supervisor
PT POS INDONESIA (PERSERO)
09.2018 - 04.2019
- Evaluated adherence to contractual terms by performing due diligence reviews as part of ongoing management initiatives.
- Conducted thorough investigations into suspected fraud or irregularities, presenting findings to senior management for corrective action.
- Maintained strong relationships with external auditors, facilitating efficient communication and coordination during annual audits.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Improved overall audit quality by implementing continuous monitoring processes throughout various stages of projects or engagements.
- Served as a subject matter expert in internal control design, offering guidance to operational staff for the creation or modification of controls.
- Collaborated with cross-functional teams to identify potential areas of improvement in business processes and internal control procedures.
- Implemented data analytics tools for more effective detection of inconsistencies or discrepancies in financial records.
- Lead efforts in maintaining an up-to-date repository of audit workpapers, findings, recommendations, and follow-up actions for easy reference by stakeholders.
- Facilitated open communication between internal audit staff members and other departments by fostering a collaborative working environment built on trust and mutual respect.
- Increased employee awareness of policies and procedures by conducting regular training sessions for different departments within the organization.
- Contributed to the development of annual audit plans by identifying key risk areas, prioritizing resources, and setting realistic timelines for completion.
Account Executive
PT POS INDONESIA (PERSERO)
03.2018 - 08.2018
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Created and executed account strategies to translate organizational goals into client activities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Mini Project Postal Agency Under Supervision of the CEO of PT Pos Indonesia (Persero) Sales Division
PT POS INDONESIA (PERSERO)
08.2017 - 02.2018
- Lead team of 6 people and managed financial, operational and human resources to optimize business performance.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Created succession plans to provide continuity of operations during leadership transitions.
- Expanded market share through successful acquisitions and mergers.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Internship and Management Trainee
PT POS INDONESIA (PERSERO)
11.2016 - 07.2017
- Management training program consist of in class lessons to learn theoretical approach about the company, leadership, and provide a lot of group discussions
- Before the program, the participant had been doing on job training for six months in different area throughout Java Island
- By the end of the program, the participant be obliged to make a contribution paper.
Education
Bachelor Degree of International Relations - International Relations
UNIVERSITY OF MUHAMMADIYAH MALANG
Malang, Indonesia 05.2012 - 05.2016
Skills
Customer Relationship Management
Transport Management
Logistics Management
Good communication skill
Target oriented
Problem solving
Negotiating
Coaching and counselling
Leadership and mentorship
Cost and benefit analysis
Fit to work as a team or individual
Adaptive, agile, and have a good time management
Budget Administration
Microsoft Office
Cross-Functional Collaboration
Decision-Making
Projects
DISTRIBUSI KIRIMAN BARANG DAN OBAT FARMASI KEPULAUAN RIAU, 07/2023, 08/2023, Responsible in making the cost benefit analysis., Negotiating with custom officer for clearance tax letter., Directing systematic door to door supply chain process in order to distribute pharmaceutical goods such as syringe, infusion fluid, vaccine, and drugs throughout Kepulauan Riau.
DISTRIBUSI BANTUAN PANGAN – CADANGAN BAHAN PANGAN PEMERINTAH 2023, 04/2023, 06/2023, FIELD COORDINATOR FOR BATAM KOTA SUBDISTRICT, In charge to coordinate with the subdistrict officer for the distribution of 10kg of rice directly to beneficiaries., Supervising the process of the distribution., Providing final report for distribution realization. DISTRIBUSI BANTUAN SOSIAL TUNAI PROGRAM KELUARGA HARAPAN 2023, 09/2022, 04/2023, FIELD COORDINATOR FOR BATAM KOTA SUBDISTRICT, In charge to coordinate with the subdistrict officer for the distribution of cash directly to beneficiaries., Supervising the process of the distribution., Providing final report for distribution realization. DISTRIBUSI BANTUAN PANGAN NON TUNAI PEMERINTAH TAHUN 2022, 01/2022, 03/2022, PERSON IN CHARGE FOR TANJUNGPINANG, BINTAN, ANAMBAS, AND NATUNA DISTRIBUTION, In charge to coordinate with external stake holder such as Kepala Dinas Sosial Kota Tanjungpinang, Kepala Dinas Sosial Provinsi Kepulauan Riau, and Kapolda Kepulauan Riau., Arranged distribution schedule for each regency., Created cost and benefit analysis to fit the budget., Supervising the process of the distribution., Providing final report for distribution realization.
Accomplishments
- Leading team of 30 in the project of Government Essential Supplies Distribution "Distribusi Bantuan Pemerintah - Cadangan Bahan Pangan" through out Riau Islands region from October 2023 - December 2023
- Leading team of 8 in the project of Pharmaceutical Supplies Distribution
Timeline
Enterprise Business Manager
PT POS INDONESIA (PERSERO)
11.2023 - Current
Branch Manager
PT POS INDONESIA (PERSERO)
04.2020 - 03.2022
Internal Audit Supervisor
PT POS INDONESIA (PERSERO)
10.2019 - 03.2020
Accounting Supervisor
PT POS INDONESIA (PERSERO)
05.2019 - 09.2019
Internal Audit Supervisor
PT POS INDONESIA (PERSERO)
09.2018 - 04.2019
Account Executive
PT POS INDONESIA (PERSERO)
03.2018 - 08.2018
Mini Project Postal Agency Under Supervision of the CEO of PT Pos Indonesia (Persero) Sales Division
PT POS INDONESIA (PERSERO)
08.2017 - 02.2018
Internship and Management Trainee
PT POS INDONESIA (PERSERO)
11.2016 - 07.2017
Bachelor Degree of International Relations - International Relations
UNIVERSITY OF MUHAMMADIYAH MALANG
05.2012 - 05.2016
Assistant Manager of Enterprise Business
PT POS INDONESIA (PERSERO)
4 2022 - 10.2023