Travel
ZI WOO LEE
Customer Service Professional Aspiring To Become A Flight Attendant
Seoul
Summary
Aspiring flight attendant with a strong background in customer service and marketing research. Experienced in anticipating customer needs, improving operational efficiency, and providing thoughtful, people-centered service. Eager to bring a calm and caring presence to every customer interaction.
Overview
4
4
years of professional experience
1
1
Language
Work History
VIP Lounge Server
Lotte Department Store
06.2025 - Current
- Enhanced overall guest experience through consistent attention to detail while setting up table settings.
- Enhanced customer satisfaction by providing attentive and personalized service in the VIP lounge.
- Maintained customer satisfaction with timely table check-ins to assess beverage needs.
- Fostered a positive work atmosphere within the team through collaboration efforts.
Research Assistant Intern
Kantar
07.2024 - 11.2024
- Conducted thorough statistical analyses on collected data sets to derive meaningful conclusions from research findings.
- Collected, analyzed and reviewed experimental data for report.
- Conducting qualitative research to create more specific results for clients.
Barista
Starbucks
08.2023 - 05.2024
- Suggested position assignments based on each team member's strengths to improve store efficiency, resulting in approximately a 20% reduction in VOC.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to provide hospitality.
Sandwich Artist
Subway
12.2021 - 03.2023
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Greeted guests, promoted specials, and took orders.
- Assisted in inventory management, ordering necessary supplies to prevent shortages.
Education
Bachelor of Arts - Political Science And Business Administration
Sookmyung Women's University
Seoul02-2023
Skills
Conversant in English
Friendly and outgoing
Team collaboration
Hospitality service expertise
Problem-solving
Time management
Team player
Exceptional customer service
Strong interpersonal skills
Interests
Running
Timeline
VIP Lounge Server
Lotte Department Store
06.2025 - Current
Research Assistant Intern
Kantar
07.2024 - 11.2024
Barista
Starbucks
08.2023 - 05.2024
Sandwich Artist
Subway
12.2021 - 03.2023
Bachelor of Arts - Political Science And Business Administration
Sookmyung Women's University
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