Chaeyun LEE
Etihad Ground Agent
Seoul, Gangsaegu Garogongwonro76gagil 67-27
Summary
Experienced with handling passenger inquiries and support. Utilizes effective communication to ensure smooth boarding and check-in processes. Knowledge of airport safety protocols and procedures.
Overview
6
6
years of professional experience
Work History
Etihad Airway Ground Staff
Sharpaviation-K
12.2023 - Current
- Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
- Collaborated with security teams to ensure the safety of passengers, staff, and airport facilities from potential threats.
- Promoted a positive work environment through effective teamwork and open communication among colleagues.
Cafe Manager
Ediya Coffee
12.2020 - 11.2023
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Secretary
KBL KCC
10.2018 - 04.2023
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
Bachelor of Science - Electronic Engineering
JeonBuk University
Jeonju, South Korea 04.2001 -
Skills
Passenger assistance
Multitasking proficiency
English
Korean
Timeline
Etihad Airway Ground Staff
Sharpaviation-K
12.2023 - Current
Cafe Manager
Ediya Coffee
12.2020 - 11.2023
Secretary
KBL KCC
10.2018 - 04.2023
Bachelor of Science - Electronic Engineering
JeonBuk University
04.2001 -