Chaeyun LEE
Etihad Ground Agent
Seoul, Gangsaegu Garogongwonro76gagil 67-27
Summary
Experienced with handling passenger inquiries and support. Utilizes effective communication to ensure smooth boarding and check-in processes. Knowledge of airport safety protocols and procedures.
Overview
6
6
years of professional experience
Work History
Etihad Airway Ground Staff
Sharpaviation-K
12.2023 - Current
- Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
- Collaborated with security teams to ensure the safety of passengers, staff, and airport facilities from potential threats.
- Promoted a positive work environment through effective teamwork and open communication among colleagues.
Cafe Manager
Ediya Coffee
12.2020 - 11.2023
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Secretary
KBL KCC
10.2018 - 04.2023
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
Bachelor of Science - Electronic Engineering
JeonBuk University
Jeonju, South Korea 04.2001 -
Skills
Passenger assistance
Timeline
Etihad Airway Ground Staff
Sharpaviation-K
12.2023 - Current
Cafe Manager
Ediya Coffee
12.2020 - 11.2023
Secretary
KBL KCC
10.2018 - 04.2023
Bachelor of Science - Electronic Engineering
JeonBuk University
04.2001 -
Similar Profiles
Łukasz KomaŁukasz Koma
Kelner at Viale Verde RistoranteKelner at Viale Verde Ristorante
Tyra MitchellTyra Mitchell
Data Entry Specialist at The Voyage EntertainmentData Entry Specialist at The Voyage Entertainment
Emily LeightyEmily Leighty
<ul> <li>Generated over $5M in annual revenue through delivery of clinical airway solutions to hospitals and surgical centers.</li> <li>Consistently achieved over 100% of sales quota, ranking #1 nationally among new hires.</li> <li>Increased revenue by ten percent using consultative sales strategies and product in-servicing.</li> <li>Facilitated clinical education programs and trainings for OR staff to enhance product adoption.</li> </ul> at Teleflex Medical<ul> <li>Generated over $5M in annual revenue through delivery of clinical airway solutions to hospitals and surgical centers.</li> <li>Consistently achieved over 100% of sales quota, ranking #1 nationally among new hires.</li> <li>Increased revenue by ten percent using consultative sales strategies and product in-servicing.</li> <li>Facilitated clinical education programs and trainings for OR staff to enhance product adoption.</li> </ul> at Teleflex Medical
JAMES KAMARU NJOROGEJAMES KAMARU NJOROGE
Ground Staff / Shunter / Depot Controller at Etihad Rail FreightGround Staff / Shunter / Depot Controller at Etihad Rail Freight