ChangHae Kim
Seoul,11
Summary
Adept Wine Consultant with a proven track record at Crystal Wine Group Collection, enhancing service staff's wine knowledge and boosting sales through strategic wine tasting events and inventory management. Demonstrated expertise in staff training and fostering supplier relationships, significantly improving customer satisfaction and loyalty.
Hardworking Sommelier skilled in sales, communication and organization. Experienced at building customer base and improving overall wine offerings. Committed to food and beverage safety.
Expert Sommelier with strong track record of success in running efficient and profitable operations. Equipped with necessary abilities and knowledge to revitalize business and increase market share with proven strategies and innovative mindset focused on effective promotion and customer relations. Superior knowledge of wine, spirits, and cocktails desired by royal guests.
Overview
6
6
years of professional experience
Work History
Wine Consultant / Sommelier
Crystal Wine Group Collection
05.2024 - Current
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Maintained customer promotional logs for product advertising campaigns.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Motivated staff to perform at peak efficiency and quality.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Wine Consultant
Zaspero Wine
12.2023 - 04.2024
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Wine Consultant
Homeo Wine
12.2022 - 12.2023
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Set up wine tastings to bring in business and promote special offerings.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Manager
Dear Dahlia Flagship Store
02.2022 - 12.2022
- Developed innovative, creative menu items and recipes.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Monitored food quality and presentation to maintain high standards.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Senoir Barista
Caravan Coffee Roasters
11.2020 - 05.2021
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
Senior Barista
Nude Espresso Coffee Roasters
01.2019 - 11.2019
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Science - Department of Trade
Korea National Open University
Seoul02-2025
Certificate of 3 - Hospitality
Canberra Institute of Techknology
Canberra, Australia02-2018
Associate of Science - Civil Engineering
Induk University
Seoul, South Korea02-2012
Skills
- Wine tasting events
- Inventory management
- Special events
- Supplier relationship management
- Staff training and development
- Wine pairing
Languages
Korean
Native language
Timeline
Wine Consultant / Sommelier
Crystal Wine Group Collection
05.2024 - Current
Wine Consultant
Zaspero Wine
12.2023 - 04.2024
Wine Consultant
Homeo Wine
12.2022 - 12.2023
Restaurant Manager
Dear Dahlia Flagship Store
02.2022 - 12.2022
Senoir Barista
Caravan Coffee Roasters
11.2020 - 05.2021
Senior Barista
Nude Espresso Coffee Roasters
01.2019 - 11.2019
Bachelor of Science - Department of Trade
Korea National Open University
Certificate of 3 - Hospitality
Canberra Institute of Techknology
Associate of Science - Civil Engineering
Induk University
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