Summary
Overview
Work History
Education
Skills
Timeline
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Deokju Bae

Sales Department Manager
76, Wolmyeong-ro, Heungdeok-gu, Cheongju-si, Chungcheongbuk-do, Republic Of Korea,28

Summary

Driven professional with proven expertise in enhancing customer satisfaction and resolving conflicts, demonstrated at Lottewellfood. Skilled in leveraging data for business improvements and proficient in Korean for effective SNS management. Achieved significant reductions in wait times as a Bank Teller through efficient transaction processing and financial education.

Overview

6
6
years of professional experience

Work History

Manager

Lottewellfood
03.2021 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Using Korean, I consistently managed SNS/blogging.

A Bank Teller

Gyeonggi Southern Fisheries Cooperative
03.2018 - 09.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • I was in charge of managing SNS of bank branch in Korean

Education

Managerial Economics

Hallym University
Kroea
09.2018

Skills

    - SNS writiong

    - Post Blog

    - reading and writing Korean

Timeline

Manager

Lottewellfood
03.2021 - Current

A Bank Teller

Gyeonggi Southern Fisheries Cooperative
03.2018 - 09.2021

Managerial Economics

Hallym University

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Deokju BaeSales Department Manager