Inseong Jeong
Customer Service Engineer
Suwon,45
Summary
Adept at hardware troubleshooting and enhancing customer satisfaction, I significantly improved system reliability and team performance at SEC. My expertise in equipment installation and exceptional problem-solving abilities, coupled with effective communication, led to a marked increase in equipment uptime and customer support efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Engineer
SEC
05.2021 - Current
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
- Mentored junior engineers, sharing best practices that contributed to improved team performance over time.
- Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
- Implemented proactive maintenance plans for clients, reducing downtime and increasing overall system reliability.
- Provided top-notch customer support, ensuring timely resolution of complex technical issues.
- Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs or replacements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Coordinated effectively with remote support teams to resolve complex technical issues in a timely manner.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science in Engineering - Optical Engineering
Kumoh National Institute of Technology
Gumi, South Korea 04.2001 -
Skills
Hardware troubleshooting
Equipment installation
Customer education
Remote technical support
Problem-solving abilities
Verbal and written communication
Timeline
Customer Service Engineer
SEC
05.2021 - Current
Bachelor of Science in Engineering - Optical Engineering
Kumoh National Institute of Technology
04.2001 -
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