Jinny Shin
140 The Esplanade
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Assistant
Fairmont Royal York Hotel
03.2023 - 10.2023
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Barista
Café Likeness
01.2022 - 02.2023
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
AYS&Reservation Agent
Marriot Hotel
01.2021 - 07.2021
- Answered phone calls and attended to guests' requests to book rooms or events at the hotel.
- Checked on the internal booking system and made the booking for the guest.
- Resolved caller issues quickly and thoroughly.
Bartender, Bartender Bar
Bartender
10.2019 - 11.2020
- Proactively recommended cocktail pairings with dishes along with preferred desserts to provide a memorable and enjoyable experience to guests
Education
Diploma - Hotel Operations Management
George Brown College
Toronto, ON08.2022
Skills
- Guest Experiences
- Guest Services Management
Certification
- Food Handler
- Smart Serve
- Certified Barista, AHLEI
- CPR/AED/First Aid
Languages
Korean, English, Chinese (Mandarin)
Native language
Timeline
Server Assistant
Fairmont Royal York Hotel
03.2023 - 10.2023
Barista
Café Likeness
01.2022 - 02.2023
AYS&Reservation Agent
Marriot Hotel
01.2021 - 07.2021
Bartender, Bartender Bar
Bartender
10.2019 - 11.2020
Diploma - Hotel Operations Management
George Brown College
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