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JOHN PAUL RAYMUND CHUA
Photo & Video Manager
Seoul,11
Summary
Experienced Photo & Video Manager with over 10 years of experience in cruise industry. Excellent reputation for resolving problems, improving customer satisfaction, employee motivation and driving overall operational improvements. Consistently increased sales revenue and invigorate team. Motivated to learn, grow and excel as a leader with Hyatt.
Overview
4
4
Languages
9
9
years of post-secondary education
16
16
years of professional experience
Work History
Photo & Video Manager
Princess Cruises Ltd
Sta Clarita, California
06.2018 - Current
- Lead and manage Photo & Video department in achieving sales target whilst providing guests great experience.
- Deliver high quality photographs to the guests.
- General administration.
- Inventory management.
- Guest satisfaction.
- Event and staff scheduling.
- Training and staff motivation.
- Attending loyalty membership parties hosted by the ship and Captain.
- Communicate to shore side and onboard management.
Business Owner
Le Miel Cafe
Mandaluyong
12.2014 - Current
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Reconciled daily sales, returns and financial reports with POS.
- Increased customer satisfaction through high quality products
Business Manager
Image Photo Services
Florida, Miami
05.2010 - 08.2014
- Managed day-to-day business operations, including Image quality, sales, staffing, marketing and training.
- Leads photo departments transition to Asia by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
- Photographed high-quality images for onboard events.
- Photographed high-quality images for weddings.
- Selected and set up appropriate props, backdrops and lighting.
- Experimented with different lighting effects and backdrops to deliver unique images.
- Inspected proofs to verify quality of prints and need for adjusting and retouching.
- Archived photographs on computers and servers.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning for the Asian Market.
- Managed supply and equipment inventory for business according to forecasts and needs.
- Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
- Led ships to successful Asia product launch and growth by developing initial product roadmap and go-to-market strategy.
- Spearheaded overhaul of company best practices for Asia, leading to significantly increased staff retention rates, increased sales revenue and guests satisfaction.
Assistant Manager Sales
Image Photo Services
Florida, Miami
10.2009 - 05.2010
- Completed photo gallery opening and closing procedures, including counting drawers and managing security.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored guests buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Demonstrated exemplary customer service by engaging guests on sales floor.
- Trained new photographers in successful sales and performance strategies.
- Held weekly meetings with Business Manager to identify techniques to overcome sales obstacles.
Senior Photographer
Image Photo Services
Florida, Miami
06.2007 - 08.2009
- Photographed high-quality images for onboard events.
- Photographed high-quality images for weddings.
- Selected and set up appropriate props, backdrops and lighting.
- Inspected proofs to verify quality of prints and need for adjusting and retouching.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize saleability.
- Archived photographs on computers and servers.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
- Experimented with different lighting effects to deliver unique images utilized on websites, prints and promotional items.
Barista
Starbucks Coffee
Manila
04.2006 - 06.2007
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Elevated customer loyalty by using strong communication and abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
No Degree - AB-Multimedia Arts
06.2002 - 05.2007
- Elected to Finance Manager for [Media Max Organization in 2005-2007.
- Varsity of rowing team
- Undergraduate / Lacking 1 subject
High School Diploma -
06.1998 - 03.2002
- Graduated with Honors in both English and Chinese
- Elected captain of basketball varsity team.
- Coached elementary basketball varsity team.
Skills
Photography
Accomplishments
I was chosen to lead the photo department from the strategy planning and implementation for the transition of Royal Caribbean to the Asian market.
Assigned to a ship with under -$200,000 in revenue and recovered 99% during my contract of 10 months.
90% of staff who worked with me are now assistant managers and managers in their own right.
Software
Lotus Notes
Adobe Photoshop
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Interested in learning and trying new things
Affiliations
Member - Junior Chambers International
Timeline
Photo & Video Manager - Princess Cruises Ltd
06.2018 - Current
Business Owner - Le Miel Cafe
12.2014 - Current
Business Manager - Image Photo Services
05.2010 - 08.2014
Assistant Manager Sales - Image Photo Services
10.2009 - 05.2010
Senior Photographer - Image Photo Services
06.2007 - 08.2009
Barista - Starbucks Coffee
04.2006 - 06.2007
De La Salle College Of St. Benilde - No Degree, AB-Multimedia Arts
06.2002 - 05.2007
Philippine Sun Yat Sen High School - High School Diploma,
06.1998 - 03.2002
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