Magento
Juhee Moon
343, Dokseodang-ro, Seongdong-gu, Seoul
Summary
Experienced Customer Service Representative with 6 years of experience working in Retail industry.
Hardworking and passionate person with strong interpersonal skills, and problem-solving skills. Solid team player with outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
E-commerce Operation Coordinator
Hermes Korea
Seoul
08.2020 - Current
- Strengthened communication skills through regular interactions with others.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Associate
Chanel Korea
Seoul
04.2017 - 07.2020
- Responded to customer calls and emails to answer questions about products and services.
- Handled customer inquiries and complaints courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Arts - Consumer-science
Inha Univ.
Incheon,Korea 03.2013 - 08.2017
Skills
Complaint resolution
undefinedSoftware
Cegid
JIRA
Other back office program
Interests
Zumba
Dog walker
Timeline
E-commerce Operation Coordinator
Hermes Korea
08.2020 - Current
Customer Service Associate
Chanel Korea
04.2017 - 07.2020
Bachelor of Arts - Consumer-science
Inha Univ.
03.2013 - 08.2017
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