siyeon Baek

- Process Improvement: Managed 10–15 product complaints per month, responding to distributor enquiries and collaborating with QA and CS teams to resolve issues and coordinate follow-up actions. Analysed recurring documentation errors and improved internal processes, reducing the error rate from approximately 70% to 30%.

- Export Project: Led after-sales service product export project within product group, coordinating export and service matters in English with stakeholders in Japan and the U.S. Collaborated with internal logistics team to ensure timely completion of export procedures.

- Sales Support: Accompanied sales representatives on customer meetings and field sales activities, supporting product promotion and customer inquiries. Developed complaint-related training materials and sales presentations to enhance product knowledge and support field sales activities.

- Event & Marketing Operations: Managed schedules and budgets for approximately 100 academic conference booths annually, overseeing promotional materials and vendor communications. Coordinated venue, hotel arrangements, attendee management, and operations for approximately 10 symposiums and PINC events for up to 150 attendees and smaller events for up to 50 attendees.

- Product & Asset Management: Managed approximately 55 fixed assets, along with demo and loaner equipment across three device product groups using AMS system. Maintained Excel records of equipment movements and repair status, ensuring 0% error rate in asset management.

• B2B Account Management: Managed relationships with 50 domestic and international wholesale accounts, including clients in China and Taiwan.
• Order & Delivery Coordination: Coordinated product orders, deliveries, and delivery schedules to ensure timely fulfillment for online retailers and offline business clients.
• Inventory Management: Monitored in-store inventory levels and coordinated stock replenishment to maintain product availability.
• Purchasing & Order Management: Managed product ordering based on inventory needs and customer demand.