Sky Ryu
Casino Marketing
Incheon,28
Summary
Trilingual (Korean/Japanese/English) marketing operations professional with 2 years of experience in casino hospitality, specializing in customer engagement, promotional planning, and membership management.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Loyalty Operations Coordinator
Inspire Entertainment Resort
12.2023 - Current
- Managed customer interactions, explaining membership benefits and maintaining high-quality service standards
- Collaborated with Business Development and Guest Relations departments to optimize promotional strategies
- Expertly handled membership point management systems across 3-shift work environments
- Planned and executed multiple casino promotions to drive customer loyalty and participation
- Served as Japanese MC for Saturday Lucky Draw events, enhancing customer interaction and engagement
- Bridging communication between Korean Staff and Japanese Staff or Customer , Enabling smooth cross-cultural interactions through real-time translation, Facilitating effective communication in multicultural customer service environment
Pit Clerk
Paradise City
11.2022 - 11.2023
- Safeguarded casino assets through vigilant observation of all monetary transactions within the pit area.
- Promoted a positive work environment by adhering to company standards on professionalism, attendance, punctuality, and appearance.
- Enhanced staff productivity by assisting with scheduling coordination and resolving conflicts as needed.
- Facilitated smooth operation of table games by efficiently processing buy-ins, payoffs, markers, and fills according to established protocols.
Education
Associate of Arts - Hotel And Casino Management
Gangwon Tourism College
Gangwon-do 04.2001 -
Skills
Trilingual (Native-Korean, Upper Intermediate-Japanese, English)
Timeline
Loyalty Operations Coordinator
Inspire Entertainment Resort
12.2023 - Current
Pit Clerk
Paradise City
11.2022 - 11.2023
Associate of Arts - Hotel And Casino Management
Gangwon Tourism College
04.2001 -
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